Parks, Recreation, and Facilities Supervisor - Happy Hollow Park & Zoo - PRNS

City of San Jose • San Jose, CA

4d • Onsite

About The Position

The City of San José’s Department of Parks, Recreation and Neighborhood Services (PRNS) is looking for people who want to make San José a better place to live and visit. Our mission is to connect people through parks, recreation, and neighborhood services for an active San José. ActivateSJ, PRNS’s strategic plan, envisions healthy communities that inspire belonging by following the guiding principles of stewardship, nature, equity & access, and identity, and public life. The Department creates and activates thriving public places, including over 40 community centers, 10 regional parks, over 200 neighborhood parks, Happy Hollow Park & Zoo, and over 65 miles of trail. We also offer diverse programming for all ages and abilities. We take a fun approach to public service, and value the public’s trust. Our team is collaborative, supportive, and innovative. We are a fast-paced organization that takes decisive action after thoughtful planning. Happy Hollow Park & Zoo (HHPZ) is a 16-acre amusement park and an Association of Zoos & Aquariums (AZA) accredited zoo located in San José, California with the mission of connecting people to nature through play. HHPZ is open to the public year-round. Supported by the Happy Hollow Foundation, HHPZ provides a variety of outdoor play experiences for all ages. In addition to an AZA accredited Zoo, HHPZ also offers a variety of nature play, nature-themed amusement rides, in-house and private events, and a robust animal education and wildlife conservation program.

Requirements

• Two (2) years of undergraduate course work from an accredited college or university (equivalent to 60 semester units or 90 quarter units), and four (4) years increasingly responsible experience in the maintenance and operations of a park or administering recreation programs, including two (2) years in a lead capacity.
• Possession of a valid State of California Class B driver's license with applicable endorsements may be required in the performance of job duties.
• Knowledge of principles and practices of supervision.
• Knowledge of the principles and practices of public relations.
• Knowledge of revenue accounting proceeding.
• Knowledge of budget preparation methods and techniques.
• Knowledge of contract elements, negotiation and administration.
• Knowledge of current crowd and public facility management.

Nice To Haves

• A bachelor's degree may be substituted for up to two (2) years of the required experience.

Responsibilities

• Plans, directs, coordinates, and supervises park operations (Parking, Admission, Membership, Guest Services, Food & Beverage, Entertainment, Celebrations, Admin services, Rides, Facility Maintenance, Park Maintenance), programs, budgeting, hiring, and contract management.
• Plays a critical role in developing the future strategic plan which includes managing facility improvement projects that support the mission of HHPZ.
• Supervises, trains, and evaluates park staff, including the Food & Beverage Supervisor and Amusement Park Supervisor.
• Collaborates closely with the Zoo Manager and the Public Information Representative, under the guidance of the HHPZ Parks Manager.
• Cultivates and maintains effective relationships with stakeholders, agencies and partner organizations.
• Creates and promotes a work environment and culture that reflects Happy Hollow’s values and continually reviews and reinforces the mission and vision of Happy Hollow.
• Mentors, manages and provides inspired, forward-thinking leadership to park staff.
• Adjusts to changing conditions and deals with a wide variety of customers, agencies, departments, classifications and personalities.
• Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.
• Deals with the public in an effective manner.
• Compiles records and prepares reports.
• Coordinates staff effectively in emergency situations.
• Provides a variety of recreation programs.
• Studies policy and makes recommendations for change.
• Studies organization and makes recommendations for improvements.
• Plans and coordinates services for a variety of trade, business, educational, non-profit, theatrical, entertainment, industrial events and programs.
• Manages current crowd and public facility management.
• Sets effective long and short-term goals based on a good understanding of management practices.
• Establishes realistic priorities within available resources.
• Provides motivational support.
• Empowers others.
• Assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
• Understands the relationship of the budget and resources to the strategic plan.
• Complies with administrative controls over funds, contracts, and procurements.
• Develops networks and builds alliances.
• Engages in cross-functional activities.
• Anticipates customers' needs and delivers services effectively and efficiently using professional demeanor.
• Ensures support for projects and implements agency goals and strategic objectives.
• Leads by example.
• Demonstrates high ethical standards.
• Remains visible and approachable and interacts with others on a regular basis.
• Promotes a cooperative work environment, allowing others to learn from mistakes.
• Supports, promotes, and ensures alignment with the organization’s vision and values.
• Understands how an organization must change in light of internal and external trends and influences.
• Builds a shared vision with others and influences others to translate vision to action.
• Approaches a situation or problem by defining the problem or issue.
• Determines the significance of problem.
• Collects information.
• Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Effectively conveys information and expresses thoughts and facts clearly, orally and in writing.
• Demonstrates effective use of listening skills.
• Displays openness to other people’s ideas and thoughts.

Benefits

• The total salary range for the Parks, Recreation, and Facilities Supervisor classification is $112,563.36 - $137,220.72 annually. This amount includes an approximate five percent (5%) ongoing non-pensionable pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree