Parks Customer Service Associate - Part Time

Hall County • Flowery Branch, GA

8d • Onsite

About The Position

This position provides a variety of customer service responsibilities, including answering phones, greeting customers, providing information and assistance regarding services, procedures, facilities, reservations, and program registration. It also involves addressing customer concerns, performing clerical and administrative tasks, collecting fees, opening and closing facilities, light maintenance, setting up and breaking down events, and maintaining safety and security within Parks operations and events.

Requirements

• High School Diploma or GED, or equivalent
• Any combination of education, experience, or skill, which provides the minimum level of qualifications stated above.
• Valid Class C driver’s license and satisfactory Motor Vehicle Record (MVR).
• General computer skills to include Microsoft programs, email, and Parks specific reservation software.
• Ability to work nights, holidays and weekends.
• Excellent customer service and telephone skills to include anticipating needs of customers for information.
• Ability to communicate tactfully and courteously with the public and staff members.
• Skill in operating a switchboard and receiving/routing multiple telephone calls efficiently and tactfully.
• Clerical skills to include light typing and word processing, filing, recordkeeping
• Basic accounting skills to include handling monies and collecting and accounting for fees, reservations, concession sales, general admission, membership, recordkeeping, cash/credit/debit card transactions, and daily deposits.
• Knowledge of building, grounds, and security systems.
• Problem solving skills.
• Ability to work independently.
• Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, printer, telephone.
• Incumbents must continuously be able to think analytically; handle stress and emotion; concentrate on tasks.
• Remember names, and other details; examine and observe details; make decisions, and adjust to change.
• Incumbents must also continuously direct others, meet deadlines, stay organized, use math/calculations, use a keyboard/type.
• Essential functions frequently require the ability to move about inside the complex and move and transport items up to 20 lbs.; ability to bend body downward and forward by bending spine and legs.
• And twisting at the waist, hips, or knees; reach overhead, push, pull, and repetively use hands, arms, legs.
• Incumbents are frequently required to be on-call and work irregular hours.
• Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.
• Essential functions of this position continuously require the ability to work with others or work alone.

Responsibilities

• Provides excellent customer service by greeting visitors and providing information to customer inquiries and requests.
• Assists customers with program registration, community center membership, fee collection, and reservations.
• Answers telephone, routes calls, and takes messages.
• Receives and sorts mail and distributes it.
• Performs light typing and word processing for emails, orders, memos, and other business documents.
• Responsible for opening and closing facility, which includes scheduled events, facility rentals, evening and weekends.
• Monitors facility and maintains order.
• Sets up and breaks down room and event set up for customers.
• Provides assistance and customer service to the public during events.
• Monitors complex for safety and security and maintains them.
• Performs light maintenance to ensure complex is neat and orderly.
• Assists Facility Coordinator with clerical and administrative duties as needed.
• Responsible for handling reservations for campsites, pavilions, event centers.
• Responsible for entering reservation information into computerized reservation system.
• Responsible for handling and accounting for all fees collected for reservations, general admission fees, and all concession sales.
• Performs accounting functions to include daily deposits, pavilion rentals and reservations, and monetary recordkeeping.
• Monitors and maintains safety, security, and control of park access.
• Is knowledgeable on rules and regulations for a multi-use park with both camping and day use visitors.
• Responsible for working independently with limited supervision.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED