Part Time Customer Service Associate

Hertz•Albuquerque, NM

5d•Onsite

About The Position

As a Part Time Customer Service Associate, you will be interacting with our customers to provide world-class service by offering helpful, courteous, and quality assistance. This includes flexing into various customer service roles, such as providing attentive, courteous, and expeditious service to customers returning vehicles, greeting customers, responding to inquiries about vehicles, and providing directions. You will also assist customers at the counter to process their rentals and ensure a seamless experience for those exiting the rental car center.

Requirements

Passion for customer service and attention to detail - Goes the extra mile
Self-motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
Proficiency in English
Good communication skills both written and oral. Communicate in English clearly and proficiently.
Work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team
100% customer focus, with proven experience within a customer facing environment
Work flexible shifts including weekends and holidays; and work overtime as required
Work outdoors during all weather conditions
Stand for long periods of time

Nice To Haves

Candidates fluent in other languages are encouraged to apply

Responsibilities

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
Welcome each customer with a smile.
Proudly represent Hertz with your professional appearance, language and behavior.
Focus on providing a clean and safe vehicle, to every customer, every time.
Take ownership of each customer’s service experience by immediately owning and resolving issues.
Be proud of our brand and the role you play in our success.
Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
Build brand loyalty.
Utilize company approved sales and service techniques when determining customer wants and needs.
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assist customers in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.