Parks Arena Maintenance Specialist

City of Burlington, Vermont•Leddy Arena, VT

17h•Onsite

About The Position

The Parks Arena Maintenance Specialist is responsible for maintaining, repairing, and securing the City’s Paquette Ice Arena and providing customer service to Arena users. The role covers the ice surfaces and refrigeration equipment, Pro Shop, surrounding grounds and parking area, and related equipment. The position works in both an office and Arena setting and requires nights, holidays, and/or weekends, with a rotating schedule and varying work hours. It also requires working in all weather conditions. The specialist operates and maintains refrigeration and ice-resurfacing systems, performs ice maintenance, and carries out custodial, building, grounds, and equipment upkeep. The role supports the Arena’s programs and events, assists with Pro Shop operations and point-of-sale transactions, responds to public inquiries and complaints, coordinates projects and contractors, and documents work and materials used. The position also helps manage seasonal rink personnel and represents the City professionally when interacting with coworkers and the public.

Requirements

High school diploma or equivalent.
Two years of experience in one or more of the following areas: commercial maintenance, carpentry, plumbing, and/or heavy equipment operation.
Ability to obtain and maintain US Ice Rink Association Certified Ice Technician certification within five years of hire.
Ability to actively support the City’s diversity, equity, and cultural competency efforts and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity, and inclusion, as evidenced by ongoing training and professional development.
Ability to act independently with little or no supervision.
Ability to work efficiently and make sound, immediate decisions under pressure, including equipment malfunctions, conflicts between Arena users, public inquiries and complaints, and employee schedule disturbances.
Experience in carpentry, plumbing, electrical work, and/or heavy equipment operation.
Ability to operate Arena equipment and hand tools.
Ability to operate a point-of-sale system.
Public-relations skills and experience dealing with the public.
Ability to explain and enforce rink policies and procedures.
Ability to work nights, holidays, and/or weekends, on a rotating schedule with varying hours on different days.
Ability to work in all weather conditions.

Nice To Haves

Two years of ice rink work experience.
US Ice Rink Association Certified Ice Technician certification.

Responsibilities

Monitor and adjust the refrigeration plant and computer control systems.
Assist with collecting and securing revenues from Arena users as needed.
Open and close the Arena, including securing doors, checking equipment, operating lights, checking refrigeration and ice-resurfacing equipment, and verifying temporary staff are present.
Respond to customer requests and complaints about ice scheduling, resurfacing, skate rentals, Pro Shop needs, maintenance, and facility use.
Answer public inquiries about Arena rules, regulations, and use in a courteous and professional manner.
Prepare, operate, and perform routine maintenance on the ice-resurfacing machine, including filling tanks, washing tires, charging batteries, connecting the drag towel, changing oil, greasing, and changing blades.
Resurface both ice surfaces and maintain safe, usable ice by setting blades and regulating water flow; complete resurfacing within the stated 10-minute timeframe during regular operations.
Perform routine ice-surface maintenance, including edging, chopping corners, shaving, and flooding to maintain proper ice depth and thickness.
Maintain and troubleshoot compressors, chiller barrel, header pipes, ammonia detection system, dehumidifier, fire alarm system, and cooling tower.
Inspect the dasher board system, install glass, and repair boards as needed.
Operate, maintain, and program the scoreboard.
Coordinate annual removal and reinstallation of both ice surfaces, including measuring and painting lines and the ice surface.
Perform custodial duties, including cleaning floors, bleachers, bathrooms, locker rooms, skate mats, windows, and dasher boards; replenish paper supplies and strip, wash, and wax floors.
Maintain an inventory of cleaning and maintenance supplies.
Identify repair, maintenance, and improvement projects; schedule work and ensure project completion.
Liaise with contractors completing repairs, preventive maintenance, and capital projects at the Arena.
Perform general plumbing, electrical, and carpentry work, and coordinate more complex work with Department trades staff.
Collect and dispose of solid waste and handle recyclable materials according to Arena policies and procedures.
Set up, break down, and support special events, Arena programs, meetings, and athletic competitions.
Assist in the Pro Shop by providing product knowledge and pricing inventory.
Represent the City as an Arena ambassador and interact respectfully and professionally with coworkers and the public.
Replace and sharpen skate blades and maintain the skate sharpener.
Process point-of-sale transactions using a cash register or computerized inventory system.
Complete written forms documenting time and materials used for projects, equipment, and equipment maintenance.
Manage seasonal rink personnel and coordinate workloads.
Perform other duties as required.