Parking Support Specialist

One Federal Solution • Washington, DC

12h • Onsite

About The Position

One Federal Solution is seeking a motivated Parking Program Support Specialist to support a government client in Washington, DC. This role oversees the day-to-day operations of a comprehensive Parking Program spanning seven parking facilities. The ideal candidate will combine strong customer service skills with project management expertise to ensure efficient operations, stakeholder coordination, and regulatory compliance.

Requirements

• Minimum of three (3) years of program management experience.
• Active Secret security clearance.
• Proven customer service excellence.
• Strong background in program planning, resource allocation, and stakeholder engagement.
• Excellent leadership, problem-solving, and decision-making capabilities.
• Proficiency with Microsoft Office Suite.
• Ability to lift up to 50 lbs and hold a valid driver’s license.

Nice To Haves

• PMP (Project Management Professional) certification is preferred.

Responsibilities

• Issue parking program invoices and permits; reconcile payments and issue refunds.
• Promote excellent customer relations by consistently delivering premier service.
• Independently resolve customer complaints or escalate them to the government manager when necessary.
• Develop and manage project scope, schedules, budgets, and resources to align with contract goals and technical performance targets.
• Create and maintain detailed project documentation including work plans, staffing matrices, risk registers, and performance reports.
• Lead stakeholder meetings and provide updates on staffing, financials, operations, and issue resolution.
• Coordinate with subcontractors and vendors, ensuring deliverables meet program and technical requirements.
• Conduct daily garage surveys; issue infractions and authorize ticketing and/or towing when appropriate.
• Support the creation of reports and responses to GSM Parking Program data calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees