Parking Specialist

Sherwin-Williams•Cleveland, OH

2d•Onsite

About The Position

This position exists to service all parking aspects of the Corporate Headquarters (includes GHQ and Higbee). This role supports the Facilities Services and Corporate Real Estate teams in management of the parking garage and surface lots. Responsible for the daily operations of a parking facility, equipment maintenance, safety compliance and customer service. This role will report to Sherwin-Williams Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44113. "Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships."

Requirements

High school diploma or GED
Ability to efficiently organize, plan and prioritize work
Ability to handle multiple projects and meet deadlines
High level of attention to detail
Good communication skills, both written and verbal
Self-starter able to work with minimum supervision
Must have a high level of customer service skills and abilities
Must foster a collaborative team atmosphere with colleagues and service partners
Ability to communicate via O365 (Outlook, Teams), tablets, two-way radio, cell phone, etc. in verbal and written form
Ability to work effectively in a team environment across multiple functions
Must have the legal right to work in the country of employment without needing sponsorship now or in the future for employment visa status.
Must be at least 18 years of age.

Nice To Haves

Previous experience with parking garage/lot management
High degree of professionalism and customer service
Excellent communication skills and displayed ability to partner with others and earn their trust
Ability to prioritize tasks to meet deadlines

Responsibilities

Oversee daily parking facility operations for the GHQ parking garage and two surface lots: GHQ Parking garage- 940 spaces, GHQ Surface Lot – 175 spaces, GHQ Visitor Lot – 125 spaces
Monitor the ServiceNow parking module for parking privilege requests and respond accordingly
Assign monthly reserved parking spaces
Implement and enforce parking policies and access rules
Coordinate and manage parking agreements with third-party parking managers and act as employee liaison for offsite parking information: JACK North Garage – 300 parking spaces, Tower City/Laz Parking – 400 parking spaces, Shaia Parking – Global HQ surface lot, weekend and special event parking
Identify and report potential hazards or repair needs promptly, including issues with gate arms, man doors, card access readers, bike racks, garage elevators, etc.
Work with the Services team to coordinate sweeping, cleaning, trash removal, and other maintenance and cleaning services.
Conduct regular site inspections of all onsite parking facilities: Ensure the garage and surface lots meet all safety, cleanliness and compliance standards, Ensure that cars parked in ADA spaces display an ADA placard or have an ADA license plate, Ensure fire extinguisher maintenance and inspections are conducted monthly
Oversee processes for parking permits, applications, and annual license renewal
Cultivate and maintain a partnership with the SW Security team for assistance with: Transponder programming and delivery to employees, Visitor parking registration, Loss, offense, and incident reports, In instances involving vehicle accidents, coordinate repair service and reimbursement with employee/guest and SW insurance provider
Coordinate vehicle rescue services with the Facilities Services team. This may include tire inflations, jumpstarting vehicles, spill containment, etc.
Support and oversee operational changes, program improvements, and special projects like striping, signage installation, fence repairs, pressure washing, etc.
Escalate serious and hazardous issues to Manager
Other related duties as assigned by facilities management
Receive and review accommodation requests from HR Business Partners
Assign parking space once the accommodation is approved and communicate parking instructions to the employee
Review database to check for expiration of accommodation parking; request removal of parking access once expired
With Manager and/or Financial Analyst oversight, review and monitor parking revenue and monthly payroll deduction reports to find and correct anomalies
Review and approve invoices from third party parking managers for accuracy and lease adherence
Address employee inquiries, concerns and complaints in a timely and professional manner
Arrange parking orientations; explain parking regulations, rules, and procedures to new employees
Closely monitor off-boarding of monthly parking for upcoming retirees
Contact and reeducate employees who erroneously park in reserved spaces that are not assigned to them
Guide customers through the ServiceNow vehicle registration update process