Parking Supervisor

City of San Antonio•Tx 78205, TX

1d•Onsite

About The Position

Under direction, is responsible for performing supervisory duties over an assigned work shift of City Facility Ambassadors. This position is also responsible for overseeing the daily collections of large amounts of money. Exercises direct supervision over assigned staff.

Requirements

High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
One (1) year of supervisory or lead worker experience in a customer service-related field.
Valid Class 'C' Texas Driver's License.
Ability to perform all physical requirements of the position with or without accommodations.

Nice To Haves

Ability to operate small hand tools.
Experience working with parking access and revenue control systems.
Experience using MS Word, Excel, and Outlook
Experience supervising multiple locations at once.
Ability to set and manage team expectations.

Responsibilities

Prepares shift work, and schedules assignments for City Facility Ambassadors.
Supervises, trains, and evaluates assigned employees.
Prepares daily collection report for money collected; may conduct audits and account for all vehicles entering/exiting parking facilities.
Resolves customer complaints and conflicts, often speaking with and carefully listening to them to address their concerns.
Makes periodic inspections to ensure proper employee performance and communicates using a two-way radio when needed.
Coordinates the opening and closing of parking lots.
Spot checks upkeep of parking facility and reports problems.
Prepares written activity reports on assigned shift.
Supervises the maintenance of work areas to ensure safe and efficient place.
Performs related duties and fulfills responsibilities as required.