Parking Supervisor

Legends Global•Ontario, CA

2d•Onsite

About The Position

Responsible for overseeing the safety and security of Toyota-Arena, Ontario Convention Centers (OCC) and ONT Field patrons, employees, and assets. Parking Supervisor will assist guests of facilities with directions, information and guidance in a friendly, helpful and efficient manner, while fulfilling the specific event requirements as determined by the Parking Manager, Sr. Parking Manager and the Director Security.

Requirements

Supervised teams of 10–30 employees
Previous supervisory or leadership experience is highly preferred.
Deal diplomatically with the public and fellow employees
Knowledge of traffic control and organization
Radio skills
Ability to greet guests in a friendly manner and be professional at all times.
Ability to stay calm under pressure.
Being able to stand for prolonged periods of time.
Ability to work with minimal supervision.
Strong Customer Service skills.
Good organization skills.
Ability to effectively supervise staff.
Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management.
Ability to work irregular hours including, night shifts, weekends and holidays.
Professional presentation, appearance and work ethic.
Tasks are performed with moderate supervision without assistance for 40% of the workday; pushing and pulling doors open, lifting, stooping, bending and lifting at least 30 lbs.
Walking for long distances for more than 50% of workday.
Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.
Employees may be scheduled to work until 12:00am or later.
Must be able to pass background.
Employee should use precautions & follow safety guidelines.

Responsibilities

Greet and welcome guests in a friendly and courteous manner.
Training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
Answer questions regarding parking procedures and lot regulations.
Investigate incidents and prepare accurate, detailed incident reports for both daily operations and event‑related situations.
Maintain daily logs of parking activity, including occupancy and incidents.
Supervises staff assigned to shift and ensures employees on shift are provided breaks and/or meals breaks.
Conducts shift briefings with staff providing necessary information.
Reviews department checklist and accounts for all equipment.
Notifies Manager of necessary employee counseling.
Interacts with the public and all levels of management and fellow employees.
Monitor employee compliance of facility rules, regulation policies and procedures, and safety requirements.
Set-up and replace before and after each Event.
Perform other job-related duties as required.