Parking Supervisor | Part-Time | Iowa State University - Parking

Oak View Group•Ames, IA

1d•Onsite

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Reporting to the Parking Events Manager, the Parking Supervisor will manage day-to-day event parking and transportation at the venue, Iowa State University. This role pays an hourly rate of $17.00.

Requirements

High school education or equivalent.
2-3 years of previous experience in event operations or parking operations.
Must have flexibility to work shifts on weekdays, weekday evenings, weekends, early mornings, and late nights and outdoors in all weather conditions.
Must be able to legally operate vehicles.

Nice To Haves

Previous supervisory experience is preferred.
Strong customer service and communication skills.
Ability to work effectively as a team player.
Experience working in the customer service industry is a plus.

Responsibilities

Maintain core values while working on property.
Inspect parking lots several times throughout the day.
Ensure safe and efficient traffic patterns for all guests.
Assist manager with event day operations of parking lots and traffic flow.
Assist Manager with traffic management program and creating Traffic Command Center in SOC, monitoring real-time parking data.
Assist manager with enforcement of employee parking program.
Ensure event day checklists are followed & completed for the entirety of the event.
Ensure the campus is set up and lots are ready for the event.
Report traffic incidents in lots to the manager.
Perform traffic material/supply inventory along with our parking operations.
Perform inventory management.
Assist the manager by gathering information to respond to guest inquiries and investigate complaints/concerns.
Assisting with the continuous evaluation and adjustment of the pedestrian and vehicle wayfinding signage program.