Parking Services Supervisor (3pm - 11:30pm, Riverside)

OhioHealth•Columbus, OH

3d•Onsite

About The Position

The Parking Services Supervisor is responsible for supervising daily operations across valet, parking facilities, and shuttle services to support patients, visitors, and associates. This role provides hands on operational leadership, staff supervision, service recovery, and coordination of resources to ensure continuity of services across the campus. The Supervisor works flexible hours, supports multiple service lines, and serves as the primary point of contact during assigned shifts when managers are unavailable.

Requirements

High School or GED
DL - Driver's License - Department of Motor Vehicles
Knowledge of parking operations, valet services, and shuttle transportation workflows
Experience with customer service, service recovery, and de‑escalation
Familiarity with scheduling, associate training, timekeeping systems (e.g., MyTime), and basic inventory controls
Ability to respond to operational or safety concerns in real time

Nice To Haves

On‑the‑job training provided (e.g. lift assist training)

Responsibilities

Supervise daily operations for Valet team, Parking Operations, and Shuttle Services during assigned shifts
Serve as the first point of contact for associates, customers, and leaders when managers are unavailable
Provide direction, coaching, and real‑time support to frontline associates
Assist with interviewing, onboarding, training, and performance feedback
Ensure compliance with departmental policies, safety expectations, and service standards
Support service recovery for escalated patient, visitor, or associate concerns
Coordinate coverage, assignments, and workflow during high‑volume periods, emergencies, or staffing shortages
Support valet operations, including customer interactions and vehicle handling, as needed
Monitor parking facilities, garages, and shuttle routes for safety, efficiency, and service issues
Assist with shuttle operations, including scheduling support, coordination with fleet maintenance, and inspections as assigned
Maintain oversight of operational supplies, equipment, badges, and access tools
Coordinate with interdisciplinary departments and third‑party vendors on parking‑related initiatives or special events
Participate in departmental goal setting aligned with safety, quality, service, and efficiency
Support budget awareness and efficient use of resources
Promote High Reliability Organization (HRO) principles in daily work
Maintain confidentiality and adhere to all OhioHealth information security and privacy policies