Parking Services Supervisor (5am - 1:30pm, Riverside)
About The Position
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.
Requirements
- High School or GED (Required)
- DL - Driver's License - Department of Motor Vehicles
- Knowledge of parking operations, valet services, and shuttle transportation workflows
- Experience with customer service, service recovery, and de‑escalation
- Familiarity with scheduling, associate training, timekeeping systems (e.g., MyTime), and basic inventory controls
- Ability to respond to operational or safety concerns in real time
Nice To Haves
- On‑the‑job training provided (e.g. lift assist training)
Responsibilities
- Supervise daily operations for Valet team, Parking Operations, and Shuttle Services during assigned shifts
- Serve as the first point of contact for associates, customers, and leaders when managers are unavailable
- Provide direction, coaching, and real‑time support to frontline associates
- Assist with interviewing, onboarding, training, and performance feedback
- Ensure compliance with departmental policies, safety expectations, and service standards
- Support service recovery for escalated patient, visitor, or associate concerns
- Coordinate coverage, assignments, and workflow during high‑volume periods, emergencies, or staffing shortages
- Support valet operations, including customer interactions and vehicle handling, as needed
- Monitor parking facilities, garages, and shuttle routes for safety, efficiency, and service issues
- Assist with shuttle operations, including scheduling support, coordination with fleet maintenance, and inspections as assigned
- Maintain oversight of operational supplies, equipment, badges, and access tools
- Coordinate with interdisciplinary departments and third‑party vendors on parking‑related initiatives or special events
- Participate in departmental goal setting aligned with safety, quality, service, and efficiency
- Support budget awareness and efficient use of resources
- Promote High Reliability Organization (HRO) principles in daily work
- Maintain confidentiality and adhere to all OhioHealth information security and privacy policies
Benefits
- learning is a life-long process
- strive for excellence and want to be among the best in the healthcare industry
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
