Parking Services Liaison
About The Position
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
Requirements
- High School Diploma or equivalent.
- At least two years of experience in administrative law, code enforcement, paralegal work, or high-level customer service involving conflict resolution.
- Valid driver’s license.
- Knowledge of department operations, policies and procedures, applicable laws and regulations.
- Knowledge of accounting principles.
- Ability to plan, organize, and coordinate activities, resources, and materials associated with the needs of the department or program.
- Ability to interpret complex legal codes and apply them to specific often unique scenarios.
- Exceptional written communication skills with the ability to maintain neutrality, professionalism, and clarity under pressure.
- Proof of legal authority to work in the United States on the first day of employment.
Nice To Haves
- Associate or bachelor’s degree in criminal justice, Public Administration, or a related field.
- Campus parking enforcement experience.
Responsibilities
- Review and evaluate written parking citation appeals in accordance with established policies and procedures; determine appropriate outcomes including upholding, reducing, issuing warnings, or dismissing citations.
- Prepare and deliver clear, professional written responses that communicate decisions and support rationale.
- Serve as a point of contact for escalated customer inquiries, resolving complex issues with professionalism, consistency, and sound judgment.
- Conduct periodic assessments of campus parking facilities, including signage and lot conditions, to ensure accuracy, visibility, and alignment with enforcement practices.
- Provide recommendations for improvements as needed.
- Regular, reliable, and non-disruptive attendance is an essential job duty.
- Ability to create and maintain collegial, harmonious working relationships with others.
Benefits
- University contributions to health, dental, life and disability insurance
- Tuition waivers for employees and their families
- 12 official holidays
- Immediate leave accrual
- Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
