Parking Services Advisor/Call Center - Cleveland Clinic Main Campus - 2nd Shift Needed
About The Position
Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. The Customer Service Advisor is a highly energetic, enthusiastic, disciplined, problem solver with excellent communication and computer skill. The Customer Service Advisor is driven by ambition the ability to learn and grow as we move forward building a world class call center. All Customer Service Advisors are crossed trained in every function associated with the Call Center.
Requirements
- Minimum 2 year of customer service experience required.
- Possess solid verbal and written communications skills
- Proficient in Word, Excel, PowerPoint and Microsoft Office
- High School diploma (or equivalent) required
- Reliable transportation to and from work
- Good organizational and problem solving skills
- Ability to work independently and within established guidelines
- Ability to follow direction
- Ability to effectively work within a team
Nice To Haves
- Preferably in a call center environment
Responsibilities
- Handle inbound calls
- Prepared to answer questions regarding Taking payments, Problem solving, Refunds, Directions, Expectant Mothers Program, LEED Program, Group Account Program
- Embrace and understand metrics to ensure you can maintain company standards on Talk time, wrap time, availability time and others as determined by our Performance Management team
- Ability to calmly defuse patients, visitors and employees escalations
- Handle intercom calls
- prepared to answer question regarding Access, Badging, Assistance, Directions, Problem solving
- Additional duties as assigned
Benefits
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Telemedicine benefits
- 401k retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
