Closing Shift - Call Center Member Advisor - Call Center
About The Position
American Heritage Credit Union has an immediate opening for a Call Center Member Advisor in their Contact Center. This position involves providing information about the credit union and its services to members via phone and other correspondence. The role requires analyzing and identifying member needs, performing transactions, and researching inquiries to ensure member satisfaction. The schedule is Monday-Friday, 10:00 AM - 7:00 PM, with rotating Saturdays from 9:00 AM - 3:00 PM. Compensation ranges from $19.00 - $21.00 per hour, with potential for incentives and additional pay for hours worked after 5:00 PM and on Saturdays.
Requirements
- Prior Contact Center experience or relevant phone/sales experience.
- Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
- Credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates.
Responsibilities
- Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/or mail.
- Analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
- Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.
Benefits
- 401(k) with a generous company match
- Competitive salary
- Outstanding benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
