Parking Service Associate - Mid Shift

Jamestown Management Corporation•Miami, FL

8h•Onsite

About The Position

This position involves monitoring designated streets, lots, garages, and other public areas or an entire campus to ensure compliance with parking policies. The role requires providing excellent customer service, including answering questions about directions, events, building locations, and parking policies, as well as assisting with various payment methods. Additionally, the associate will issue citations and warnings, manage vehicle impoundments or boots, and assist with traffic control during events. A key aspect of this role is the ability to work independently, exercise sound judgment, and maintain a high level of customer service. The position also supports maintenance staff with facility upkeep and assists office staff with permit sales during peak seasons.

Requirements

Exercising sound independent judgment
Maintaining a high level of customer service
Knowledge of geography of the area they are enforcing
Knowledge of hazards and safety precautions
Ability to use a handheld computer
Ability to operate a motorized vehicle
Ability to understand and apply parking regulations
Ability to interact with others in a courteous and tactful manner
Ability to walk for extended periods of time
Ability to work in all weather conditions
Must be 18 years of age or older at time of hire
Ability to read, write and interpret the English language
Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
Ability to effectively respond to customer problems or complaints
Must be initiative-taking with strong personal drive and proven customer service skills
Must be willing to lead by example.
Must be willing to work a flexible schedule.
Must have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Nice To Haves

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events

Responsibilities

Provide customer service by answering questions regarding directions, events, building locations and parking policies.
Assist customers with parking fee payments using onsite FLASH PARC’s Pay-stations, TEXT2PARK, Flash and QR Code platforms.
Learn all the onsite tenant validation programs.
Issue citations and warnings for non-compliance using a computerized handheld computer or manual tickets.
Impound, boot, or relocate vehicles as directed.
Assist customers at every exit lane and properly manage egress.
Replace parking equipment's arm gates when needed.
Assist maintenance staff with duties related to parking program and facility upkeep and maintenance, including inspecting and assessing lots for maintenance issues, painting, cleaning, and repairing parking meters and pay and display machines, installing signs, signposts, and meter posts.
Assist in the collection and security of all monies received through parking citation, multi-parking space, Flash technology and any other means of collecting parking revenues and fees.
Assist event staff with activities related to parking for events, including setting up for events, traffic control, receipt of payment for parking, and lot usage control.
Assist office staff with activities related to permit sales during peak seasons, including data entry, collating mailings, and providing frontline customer service.
Other related duties as assigned.