Parking Service Associate

Jamestown Management Corporation•Yonkers, NY

1d•Onsite

About The Position

The Parking Service Associate will monitor designated streets, lots, garages, other public areas, and/or an entire campus to ensure compliance with parking policies. This role involves providing customer service, issuing citations, managing vehicle egress, and assisting with facility upkeep and event support.

Requirements

Must exercise proper judgment, tact, and diplomacy in dealing with people.
Knowledge of geography of the area they are enforcing
Knowledge of hazards and safety precautions
Ability to use a handheld computer
Ability to operate a motorized vehicle
Ability to understand and apply parking regulations
Ability to interact with others in a courteous and tactful manner
Ability to walk for extended periods of time
Ability to work in all weather conditions
Must be 18 years of age or older at time of hire
Ability to read, write and interpret the English language
Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events
Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
Ability to effectively respond to customer problems or complaints
Must be initiative-taking with strong personal drive and proven customer service skills
Must be willing to lead by example.
Must be willing to work a flexible schedule.
Must have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Responsibilities

Provide customer service by answering questions regarding directions, events, building locations and parking policies.
Explain how to make a parking fee payment using the onsite Pay-stations, TEXT2PARK and QR Code platforms.
Learn all the onsite tenant validation programs.
Issue citations and warnings for non-compliance with a computerized handheld computer or manual tickets.
Impound, boot, or relocate vehicles as directed.
Assist customers at every exit lane and properly manage egress.
Replace parking equipment's arm gates when needed.
Assist maintenance staff with duties related to parking program and facility upkeep and maintenance.
Inspect and assess lots for maintenance issues, painting, cleaning, and repairing parking meters and pay and display machines, installing signs, signposts, and meter posts.
Assist in the collection and security of all monies received through parking citation, multi-parking space, TEZ technology and any other means of collecting parking revenues and fees.
Assist event staff with activities related to parking for events.
Assist office staff with activities related to permit sales during peak seasons.
Other related duties as assigned.