Parking Review Representative (Open to current City of Victoria employees only)

The Corporation of The City of Victoria•Victoria, BC

1d•Onsite

About The Position

Provide customer service and correspond with customers in relation to parking. Record, monitor and report on parking concerns and offences, and recommend outcome.

Requirements

High school graduation.
Three (3) years of customer service and administrative experience or an equivalent combination of education and experience.
Communications and customer service skills.
Writing in plain language.
Diplomacy when dealing with customers and enquires.
Organize and prioritize work.
Understand and apply the principles of office administration and payment processing.
Working level operation of current City word processing, excel and related specialty software.
Interpret and explain bylaws and regulations related to parking.
Use standard office equipment.
Maintain accurate records.
Establish and maintain effective working relationships.
Deal effectively with public and outside agencies.

Nice To Haves

May be requested to substitute in a more senior position.

Responsibilities

Respond to in person, telephone and email enquiries or complaints, from outside agencies and other departments regarding parking fines and by-laws, on-street parking equipment and other parkade matters.
Assist the public with monthly parking applications and explain parking review process.
Adjust or cancel fines and refund as authorized.
Process parking offence reviews by gathering information from parking customers, Parking Ambassador information, and city information systems.
Research, investigate and review the bylaw and City policy to ensure the infraction is warranted.
Determines which ticket should be cancelled or upheld; assembles communications and correspondence, including reason for decision.
Provide additional in-person support related to parking services, at the Public Service Centre.
Monitor and report routinely on parking review matters, including customer queries, complaints and reviews.
Inform Ambassadors of parking related issues when reported by public/City Staff; maintain permit lists and temporary on-street occupancy permits.
Compile list of unpaid fines for collection agency; approve towing of vehicles.
Liaise with other City departments and outside agencies such as Adjudicator, collection agencies and equipment suppliers to follow up on administrative or equipment operational issues.
Monitor outcome and schedule of the independent Adjudicator.
Attend hearings and prepare packages of evidence to provide to the Adjudicator.
Perform related duties where qualified.