Parking Operations Manager - Medical Facility

Mass Park Inc.•City of Utica, NY

2d•$20 - $22•Onsite

About The Position

This is a unique opportunity to oversee a team of parking professionals, providing access to medical care at a local hospital, supervising a team of 7-10 attendants. Operations run 7 days a week, from 5:30am-9pm. The Manager position will typically work a first shift weekday role, but must be available to cover shifts and during other operating hours if needed. Base pay will start at $20/hour, and the Manager will be allowed to accept any tips handed directly to them in the course of their shift for vehicles they handled. The Account Manager directs and coordinates all daily operations. Responsible for developing relationships and serving as a single point of contact for the company’s client. Proven ability to cope with conflict, stress, and crisis situations through effective problem-solving and mediation skills. Oversee compliance to established policies, procedures, and guidelines.

Requirements

Active Listening
Speaking
Critical Thinking
Reading Comprehension
Leadership
Management of Personnel Resources
Time Management
Complex Problem Solving
Social Perceptiveness
Coordination
Negotiation
Persuasion
Instructing
Desktop Computer Skills
Databases
Internet
Navigation
Presentations
Spreadsheets
Word Processing
Must be at least 18 years of age
Must be able to drive a standard transmission vehicle to the satisfaction of management (some training is available)
Have your own transportation (driving experience)
Have experience working in customer service
Must have a good driving record
Communicate effectively with customers and coworkers.
Both written and verbal communication.

Responsibilities

Providing leadership and management to ensure that the mission and core values of the Company are put into practice
Establish and build strong working relationships amongst team members.
Manage day-to-day client communication and ongoing relationships with management.
Assist with training new employee’s and to help foster positive attitudes.
Advise and enforce employees on organizational policies.
Manage and coach team members on day-to-day valet operations.
Review and maintain the daily auditing process that may include tickets, cameras, assisting with the initial processing of claims and other administrative duties
Assisting in development of forms and tools to increase company efficiency and risk management
Supervising directly non-supervisory level employees; carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Effectively managing through clear, direct, and respectful communication
Performing other duties as assigned
Maintain contractual obligations to our clients to the standards of VPA’s history and culture
Develop and maintain positive relationships with the Company’s clients, including regular contact to ensure their satisfaction with the service delivered to their facility
Respond to client needs promptly, addressing any concerns as promptly as possible
Assist in all Operational and HR functions as needed, including the hiring, and firing of staff, with the approval of the HR Department
Ability to respond during hours of operations, be available by phone and in person
To maintain a professional image for our client establishment
To assist any and all patrons in any way we can
To park their vehicle in a safe manner, ensuring its safety at all times
To run back to the valet station as quickly as possible, ensuring that customers will not have to wait for service
To get along well with their coworkers and enjoy their job