Parking Facility Operator

City of Jacksonville • Jacksonville, FL

6d • Hybrid

About The Position

This is entry-level maintenance work in performing unskilled and semi-skilled manual labor tasks, which includes general maintenance and upkeep of public parking facilities, providing customer assistance with automated parking devices, collecting parking fees and providing parking instructions. Work requires ability to learn standardized work routines used in collecting fees and cleaning and maintaining parking facilities, which can be learned on the job. Contacts are primarily for the purpose of receiving and exchanging information, requiring normal courtesy, tact and effectiveness in dealing with others. Work follows established routines, standing instructions, and established procedures. Work is repetitive, however exercising good judgment is required to ensure satisfied customers. Work is performed primarily in a field environment of a parking facility with some time spent in a booth or office environment, but the risks and hazards are minimal, known, predictable, and controllable. Uses two-way radio and operates personal computers and other office equipment. Work involves moderate physical activity and demands which may include lifting objects, such as equipment and/or supplies weighing up to 50 pounds. The physical demands consist mainly of walking, standing, and sitting. Work includes night, weekend, and city-observed holiday operations and in extreme weather conditions. The work is performed under immediate supervision where the work assignments are well-detailed and well-prescribed by a superior or covered by established procedures and the worker is not permitted to deviate from established procedures.

Requirements

• Ability to read and write English.
• Must be bondable.
• Ability to coordinate, plan, and implement work schedule and special event schedule for each month.
• Ability to compute parking fees, collect money, make change, and account for funds received.
• Ability to read, comprehend, and apply written material.
• Ability to operate standard office equipment to include personal computer using word, spreadsheet, database, and related software, and other equipment utilized in operating and maintaining parking facilities.
• Ability to follow verbal and written instructions.
• Ability to establish and maintain satisfactory working relationships with other employees and the public.
• Depending on assignment, must have ability to travel between various locations to meet the assignments of the position.
• Ability to read and write English.
• Must be bondable.
• The probationary period for this class is six months.

Nice To Haves

• Public or private parking industry experience preferred.

Responsibilities

• Monitors assigned facility by walking the facility and ensuring the environment is safe and clean; takes necessary action to correct any situation to the contrary by performing general maintenance or custodial care of the assigned parking facility.
• Performs maintenance tasks, which may include painting, pressure washing, and landscaping.
• Performs custodial tasks including sweeping, dusting, and removal of debris and garbage.
• Monitors customer interaction with the facility ensuring their experience is safe, clean, effortless, and friendly.
• Monitors all automated parking devices and provides preventative maintenance and repair as necessary.
• Assists customers with the use of automated parking devices, issues tickets/invoices and/or observes customers obtaining tickets upon entry, as necessary.
• Collects money, makes change, and accounts for funds received, adhering to the established cash collection policy.
• Loads ticket dispenser; sets clocks for proper time and date; uses two-way radio; and operates control gates, as necessary.
• Observes activity in the facility and reports illegal or unauthorized parking, misuse and abuse of city property, or suspicious activities.
• Works after normal hours for special events by selling tickets for parkers.
• Retrieves reports from automated parking devices, resets computers as needed.
• Reads and complies with written instructions or procedures.
• Operates standard office equipment to include personal computer using word, spreadsheet, database, and related software and two-way radio.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related duties as required.

Benefits

• Four (4) weeks off during the first year of employment
• Low and no cost health insurance options
• Twelve (12) paid holidays
• Personal leave day
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending plans
• Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed