Parking Manager | Roswell, GA

12 Oaks Parking•Roswell, GA

3d•Onsite

About The Position

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections & Competence -believing that how we treat people and how well we do our jobs are equally important. Our culture is built on three pillars: Our Actions - What we do daily to build connections and demonstrate competence Our Opportunities - How we exceed expectations and develop our skills Our Culture - The shared values that sustain relationships and reinforce excellence. The Role: Parking Manager Location: Roswell, Georgia Schedule: 40 hours each week, variable schedule (WEEKENDS REQUIRED) Pay: Pay rate depends on experience. We are not just parking cars - we are driving the guest experience.

Requirements

High school diploma or GED required
Strong communication, organization, and multitasking skills
Friendly, professional attitude and team spirit
Valid driver's license, clean driving record, and at least 18 years of age
All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.

Nice To Haves

A positive leader who takes pride in doing things right and inspires others

Responsibilities

General oversight of self-parking and enforcement operations in downtown Roswell including surface lot, street, and garage locations
Lead a team of enforcement and parking attendants with a focus on operational and customer service excellence while fostering a productive, cooperative, and inclusive working environment to maximize morale, productivity, and efficiency/effectiveness
Develop and maintain a positive working relationship with clients and team members
Create and maintain staff schedules
Conduct interviews and hire associates as needed
Attend weekly meetings as needed
Complete daily activity reports, weekly revenue reports and deposits
Immediate response to reports of accidents, incidents or safety concerns.
Conduct coaching, counseling and terminations when appropriate, and ensure accountability in meeting performance expectations.
Training team members in customer service, safety, and inclusion
Monitor assigned areas to ensure compliance with parking regulations
Issue parking citations for violations
Educate violators on parking rules and enforcement procedures
Address and resolve parking-related disputes and complaints
Accurately record violations using handheld devices and digital images
Compile and submit daily activity reports
Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies and procedures to achieve overall objectives
General Maintenance duties as needed