Parking Manager | Roswell, GA

12 Oaks Parking•Roswell, GA

About The Position

12 Oaks Parking is a family-owned valet and parking management company with more than 1,000 employees across multiple regions. Its operating foundation is Connections and Competence, supported by a culture of daily actions, opportunities to exceed expectations and develop skills, and shared values that sustain relationships and reinforce excellence. The Parking Manager oversees self-parking and enforcement operations in downtown Roswell, Georgia, across surface lots, streets, and garages. The manager leads enforcement and parking attendants, supports operational and customer service excellence, and develops positive working relationships with clients and team members. The role is scheduled for 40 hours per week on a variable schedule, with weekends required. Pay depends on experience. The position also involves staffing and hiring, reporting and revenue administration, responding to incidents and safety concerns, coaching and accountability, parking enforcement, dispute resolution, and general maintenance as needed. Applicants must pass pre-employment testing, including a background check and motor vehicle record review.

Requirements

High school diploma or GED.
Strong communication, organization, and multitasking skills.
Friendly, professional attitude and team spirit.
Valid driver's license and clean driving record.
At least 18 years of age.
Submit to and pass pre-employment testing, including a background check and motor vehicle record review.

Nice To Haves

A positive leadership style, pride in doing things right, and the ability to inspire others.

Responsibilities

Oversee self-parking and enforcement operations across downtown Roswell surface lots, streets, and garages.
Lead enforcement and parking attendants, promoting operational and customer service excellence and a productive, cooperative, inclusive work environment.
Develop and maintain positive working relationships with clients and team members.
Create and maintain staff schedules.
Conduct interviews and hire associates as needed.
Attend weekly meetings as needed.
Complete daily activity reports, weekly revenue reports, and deposits.
Respond immediately to reports of accidents, incidents, or safety concerns.
Coach, counsel, or terminate employees when appropriate, and ensure accountability for performance expectations.
Train team members in customer service, safety, and inclusion.
Monitor assigned areas for compliance with parking regulations.
Issue citations for parking violations and educate violators about parking rules and enforcement procedures.
Address and resolve parking-related disputes and complaints.
Record violations accurately using handheld devices and digital images.
Compile and submit daily activity reports.
Perform duties in a timely and effective manner in accordance with company policies and procedures.
Perform general maintenance duties as needed.