Parking Facility Manager

Legacy Parking Company•Miami, FL

8d•Onsite

About The Position

Legacy Parking is a parking operator that manages parking assets for real estate owners across the U.S., including hotels, mixed-use developments, residential towers, and garages. The Facility Manager is responsible for the day-to-day operations of a facility, with a strong emphasis on valet services. This role requires accountability for the guest experience, team management, revenue, damage control, and client relationships. The position is designed for someone who can operate a location like a business owner, focusing on results.

Requirements

3+ years of management experience with direct responsibility for staffing, scheduling, and budget.
A hospitality mindset; understanding of a five-star guest experience and how to train a team to deliver it.
Financial sharpness; ability to own a budget, control cash, and read performance reports.
Proven record of holding hourly and supervisory staff to a high standard.
Strong organization and follow-through; ability to meet deadlines without constant supervision.
Clear, professional communication with clients, guests, and team members.
A valid driver's license and a clean driving record.
Ability to drive and park vehicles as needed.
Flexibility to work evenings, weekends, and holidays based on the property's peak demand.

Nice To Haves

Valet management experience strongly preferred.
Hotel, hospitality, or high-volume mixed-use experience is a big plus.

Responsibilities

Deliver a polished, hospitality-grade arrival and departure experience for guests.
Manage guest flow during peak times by optimizing staffing and team positioning to minimize wait times.
Serve as the on-site authority, resolving guest issues promptly and escalating only critical matters.
Enforce strict key control, ticketing, and vehicle-handling procedures.
Own the damage claims process, including investigation, documentation, root cause analysis, and implementation of corrective measures.
Ensure the operation is in full compliance with OSHA and Legacy safety policies, reporting incidents and near-misses on the same day.
Hire, train, schedule, and coach the team to ensure safe driving, careful car handling, and VIP guest treatment.
Own the location's budget, controllable expenses, and revenue integrity, including daily deposits, cashier audits, card and bank audits, and ticket reconciliation.
Complete daily reporting accurately and on time, including vend analysis, daily summary, and daily business reports.
Support rate strategy with market data and on-the-ground insights into demand, events, and competitor pricing.
Act as the facility-level point of contact for the property's ownership and management team.
Maintain the cleanliness and organization of the valet stand, drive lanes, and parking areas.
Keep records accurate across Legacy's platforms.