Part-Time Parking Enforcement (Weekends Only)

Reimagined Parking•Alexandria, VA

5d•Onsite

About The Position

The Parking Enforcement Officer monitors the property for any suspicious activities and reports to onsite security if appropriate, ensuring safety and efficiency. The Parking Enforcement Officer will answer all pertinent questions related to the parking facility itself or the surrounding area. Also, will assist customers with issues related to mobile phones and the pay-by-phone app. The Parking Enforcement Officer will work closely with fellow team members to ensure that quality and safety standards are met at all times, as well as adhering to state and local laws. If you enjoy working in a high-energy, challenging environment, then this job is for you!

Requirements

Prefer high school diploma or equivalent.
Experienced with Microsoft Windows PCs and related applications (Word / Excel / Access / Outlook).
Comfortable with devices running both Android and Apple Operating Systems.
Excellent verbal and written communication skills.
Valid Driver's license required.

Responsibilities

Deliver exceptional customer service experience, especially in difficult situations.
Remain calm and professional even when dealing with challenging customers.
Utilize License Plate Recognition (LPR) system to monitor for compliance with parking policy and procedure.
Issue fee notices to vehicles not in compliance with parking policy and procedure.
Utilize LPR system to enforce time limits within specific posted areas.
Maintain the appearance of the LPR vehicle at all times to present a professional image.
Follow up with management on any potential customer service issues.
Assist merchants with issues related to the parking validation system.
Assist customers with proper use of pay stations and perform minor maintenance as needed.
Other duties as assigned.