Parking Enforcement Officer

City of Shoreline•Shoreline, WA

9d•Onsite

About The Position

The City of Shoreline is experiencing an increased need for parking enforcement due to both transit-oriented development and transit-related parking occurring within residential parking areas. The Parking Enforcement and Expanded RPZ Program includes 2 full-time Parking Enforcement Officers and is part of the City Manager’s Office. The City of Shoreline is recruiting for a highly motivated, positive, people-oriented candidate for a position in Parking Enforcement. If you have excellent customer service, computer skills, can multi-task in a work alone environment and have a stable work history you might be interested in a career as a Parking Enforcement Officer. Join our team.

Requirements

Excellent customer service skills.
Computer skills.
Ability to multi-task in a work alone environment.
Stable work history.
Knowledge of applicable federal, State, and local parking regulations and restrictions.
Knowledge of the various dimensions of diversity, including gender, race, ethnicity, ableism, etc.
Tactful, effective oral and written communication techniques.
Principles and practices of traffic control.
Occupational hazards and standard safety practices.
Traffic control devices and set up requirements.
Ability to participate and work effectively in an organization committed to advancing principles and practices of equity and anti-racism.
Ability to show respect and openness towards people whose social and cultural background is different from one's own.
Ability to enforce the City’s parking regulations and issue citations.
Ability to effectively interpret, apply, and explain codes, programs, rules, regulations, policies, and procedures.
Ability to work independently and make critical decisions in the absence of supervision.
Ability to keep supervisor and appropriate internal and external customers informed of problems, progress, and emerging issues.
Ability to effectively respond to citizen complaints and inquiries both verbally and in writing.
Ability to set up and maintain emergency traffic control in a safe and effective manner.
Ability to drive a City vehicle safely and satisfactorily in all situations.
Ability to use and care for department-issued equipment.
Ability to react quickly and calmly in adverse situations.
Ability to find solutions with community members in challenging situations.
Ability to develop and retain detailed knowledge of the city street system and associated parking codes, restrictions, and programs.
Ability to perform basic mathematical computations quickly and accurately.
Ability to satisfactorily complete field training in which methods, procedures, and techniques of parking compliance are presented.
Ability to maintain and uphold confidentiality, integrity, and honesty and contribute to an environment that embraces diversity, equity, and inclusion.
Ability to use and operate communication devices, including two-way radio and cellphones; hardware, including computers and printers; Microsoft Outlook, Word, Excel, SharePoint, and other job related software as needed.
Ability to use and operate parking enforcement hardware and software applications.
Ability to implement basic troubleshooting and service techniques involving parking enforcement equipment and software.
Minimum of one year job-related experience.
Equivalent to the completion of the twelfth grade supplemented by specialized training in customer service, code enforcement, or a related field.
Possession of valid state-issued driver's license with an acceptable driving record.
Must obtain and maintain any required certifications relating to various data systems.
Must pass a Criminal Justice Information System (CJIS) compliant background check through the King County Sheriff’s Office; process includes a polygraph test.
Valid first aid /CPR certificate or ability to obtain within 3 months of employment.
Current Washington State Flagger Certification or ability to obtain within 6 months of employment.

Nice To Haves

Prior experience in law enforcement agency preferred.

Responsibilities

Promote parking compliance in the city through enforcement of parking regulations, restrictions and municipal code, either in an assigned vehicle or on foot.
Use tire marking device or license place reader to determine parked vehicles use of time-limited parking areas; patrol areas to ensure vehicles have been removed.
Patrol the city to locate and respond to reports of abandoned vehicles in violation of State and local regulations, restrictions, and municipal code; process and abate abandoned vehicles as outlined in State and local regulations, restrictions, and municipal code, including issuing parking citations, conducting abatement, ensuring vehicle owners and/or lien holders are provided with up-to-date information, and coordinating with other City departments for abandoned vehicle issues.
Monitor and enforce regulations dealing with disabled parking and fire lane areas.
Maintain working relationships with towing agencies, vehicle dismantling agencies, and other vehicle recyclers, including providing all documentation to such agencies as required.
Provide testimony relative to issuance of parking citations and abandoned vehicles in Municipal Court on behalf of the City as required.
Compile reports and statistics as assigned; perform clerical and record processing tasks; compile daily activity reports; computer database entry of parking citations; prepare documentation for Citation Review Committee hearings.
Create legible, accurate, and complete documentation, defensible in court in accordance with relevant regulations and statutes.
Serve as liaison between the Police Department and residents and business owners concerning parking issues, abandoned vehicles, and other concerns.
Communicate over a two-way radio with administrative support services staff and police to provide information about parking enforcement activities or report emergencies and criminal activities, as needed.
Review and recommend changes to City parking regulations, restricts, and municipal codes.
Perform traffic control duties as directed.
Report unusual activity or situations observed, such as potential hazards, downed signs or other related situations to appropriate City departments.
Refer unusual or problematic cases to supervisor for resolution.
Respond to public complaints and inquiries for information related to parking compliance and parking enforcement.
Serve as staff on a variety of committees.
Attends and participates in various community events and professional group meetings as required.
Perform related duties and responsibilities as required.