Parking Enforcement Officer

Virginia Tech•Blacksburg, VA

2d•Onsite

About The Position

Parking Enforcement Officers perform a wide range of duties to ensure parking regulations across the Virginia Tech campus are abided by and encouraged among faculty, staff, students, and visitors. Reporting to the Parking Enforcement Supervisor, the incumbent will perform routine patrolling of University parking lots to ensure parking rules and regulations are being observed. They will operate a university vehicle to patrol and ensure vehicles are parked in compliance with campus parking rules and regulations. While going through campus, the Enforcement Officer will use a handheld computer and printer to issue parking citations daily. The partnership will be key in this role when contacting the parking dispatcher to verify accurate customer and account information when necessary throughout the day. This incumbent must be able to work with a diverse group of customers and handle conflict calmly and professionally. The incumbent will be required to assist with boot hardware installs when a towing occurs and respond to customer complaints regarding meter malfunctions and illegal parking. The Parking Enforcement Officer plays a key role in working special events on campus such as graduation, move-in/out, football games, orientation, and other events supported by the university. As Emergency Personnel, incumbents may be required to assist with snow removal during inclement weather on campus, which can lead to additional hours outside the normal work schedule, even when the university is closed.

Requirements

Previous customer service experience that includes the ability to work with diverse and difficult customers.
Basic computer skills.
Ability to use a handheld device and printer on a daily basis without constant supervision.
Must possess a current valid driver's license.
Ability to safely operate a three-wheeled motorized vehicle and/or a bicycle.
Ability to move and handle up to 50 lbs. or more.
Ability to stand and walk for long periods of time.
Ability to work in a variety of weather conditions as needed and report to work during inclement weather conditions.
Criminal conviction check.

Nice To Haves

Previous security, parking enforcement, or related experience.
Knowledge of university parking rules and regulations.
Familiarity with Virginia Tech campus.
Data entry experience.
Experienced use of two-way radio.
Previous experience working in a higher education environment.

Responsibilities

Perform routine patrolling of University parking lots to ensure parking rules and regulations are being observed.
Operate a university vehicle to patrol and ensure vehicles are parked in compliance with campus parking rules and regulations.
Use a handheld computer and printer to issue parking citations daily.
Contact the parking dispatcher to verify accurate customer and account information when necessary.
Assist with boot hardware installs when a towing occurs.
Respond to customer complaints regarding meter malfunctions and illegal parking.
Work special events on campus such as graduation, move-in/out, football games, and orientation.
Assist with snow removal during inclement weather on campus as Emergency Personnel.
Monitor parking signs on campus and report any problems to the supervisor.
Perform weekly meter collection and meter maintenance as needed.
Tag, collect, store, and retrieve bikes on campus as needed.
Assist motorists on the university campus by performing jump starts and lockouts and completing the required paperwork.
Help and assist individuals with directions and parking information on campus.
Wear a departmental uniform, including items such as a two-way radio, body camera, and handheld computer.
Support a healthy work environment.
Fulfill the terms in the Standards of Business Conduct.
Exemplify the Virginia Tech Principles of Community.
Support the university’s motto, Ut Prosim (That I May Serve).