Parking Enforcement, Community Service Officer (CSO) – Student Assistant, Palm Desert Campus

California State University, San Bernardino•San Bernardino, CA

1d•Onsite

About The Position

Under direct supervision of the Parking Manager, Parking Enforcement Community Service Officers (CSOs) play an essential role in supporting the daily operations of the Parking and Transportation Services Department. As part of a student team dedicated to serving the Palm Desert campus community, you will assist with customer service, parking enforcement, and public safety support. CSOs serve as ambassadors of the department, ensuring a positive, safe, and welcoming experience for students, faculty, staff, and visitors. In this position, you will provide information about parking rules & regulations, permits, and campus transportation programs, while also conducting patrols of parking lots, issuing citations when necessary, and responding to motorist assistance calls. CSOs represent the Public Safety Department through professionalism, courtesy, and a commitment to campus safety. This is a hands-on opportunity to gain valuable experience in customer service, problem solving, and public service within a professional university environment.

Requirements

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
Eligible to work in the United States
Social Security Card
Possession of a valid Driver's License may be required.
Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Nice To Haves

Strong written and verbal communication skills, with the ability to interact professionally across diverse groups.
Excellent customer service and conflict-resolution skills.
Ability to learn and apply parking regulations and enforcement procedures accurately.
Comfortable working independently while also contributing to a team environment.
Organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and adaptable to learning new software such as T2 Flex and citation systems.
Prior experience in customer service, public safety, or administrative support is highly desirable.
Must possess a valid California driver’s license and insurance.
Must demonstrate reliability, professionalism, and discretion when handling sensitive information.
Must be able to work both indoors and outdoors, sometimes in varying weather conditions.
Must consistently demonstrate punctuality, accountability, and a commitment to department standards.

Responsibilities

Serve frequently as the first point of contact for the campus by greeting visitors and providing accurate information about parking permits, citations, campus facilities and services, as well as transportation options.
Communicate professionally in person, by radio, phone, and electronically to assist customers with campus information parking rules and regulations, citation inquiries, and general questions.
Patrol campus parking lots, exterior, building interiors, and roadways on foot, bicycle, or departmental vehicle to monitor compliance with campus safety and parking regulations.
Secure campus buildings and classrooms by locking and unlocking doors according to daily schedules.
Perform building checks, ensuring doors, windows, and alarm systems are properly secured.
Assist the Community Service Specialist to Issue parking citations using electronic handheld devices and provide information on citation appeal procedures.
Assist motorists with services such as battery jumps and vehicle unlocks using department-approved equipment and safety protocols.
Provide directions, general campus information, and safety escorts when requested.
Assist the Community Service Specialist by setting up and removing cones, barricades, and signage for traffic control during campus events.
Assist with administrative and clerical tasks such as filing, data entry, sorting mail, and organizing office materials.
Maintain a clean, organized, and professional workspace and departmental vehicle.