Parking Customer Support Rep - Sacramento, CA

LAZ Parking California•Sacramento, CA

9d•Onsite

About The Position

We are seeking a customer-focused professional who enjoys working with people and thrives in a fast-paced environment. In this role, you will be responsible for assisting customers, supporting parking operations, and helping maintain a smooth and welcoming experience throughout the facility.

Requirements

Valid driver's license required (MUST have for at least 2 yrs)
Ability to operate company vehicles
Flexibility to work various shifts and schedules
Commitment to delivering exceptional customer service
Previous customer service experience required.
Ability to work outdoors and in varying weather conditions, including heat, wind, rain, and cold temperatures.
Capability to lift, push, and pull up to 20 pounds.
Ability to stand, walk, and occasionally run for extended periods.
Frequent bending, stooping, squatting, and lifting throughout the workday.
Strong verbal and written English communication skills.
Proficiency with basic computer applications and parking-related systems.

Nice To Haves

Cash-handling experience preferred.
Parking industry experience is a plus but not required.
High School Diploma or GED preferred, but not required.
Flexibility to work at multiple facility locations as needed.
Ability to manage challenging and emotionally charged situations while effectively de-escalating concerns.
Ability to make sound decisions independently and recognize when management support is needed.

Responsibilities

Welcome customers and provide a friendly, professional experience.
Respond promptly to customer inquiries and assist with issue resolution.
Build positive relationships by delivering a high level of customer satisfaction.
Maintain a customer-focused approach with a helpful and solution-oriented attitude.
Assist customers in parking facilities, elevator lobbies, and traffic lanes.
Help direct vehicle traffic when necessary.
Perform cashiering activities and process exception transactions as needed.
Provide vehicle location assistance and jump-start services as directed.
Patrol assigned areas to identify customers who may need assistance.
Troubleshoot minor equipment issues and report concerns as appropriate.
Support the overall appearance and cleanliness of the garage.
Wipe down equipment and surfaces.
Remove trash and debris as needed.
Complete additional tasks and projects assigned by management.