Parking Compliance Technician II

The City of Fort Worth•Weatherford, TX

1d•$23 - $29•Onsite

About The Position

A Parking Compliance Technician II job is available with the City of Fort Worth Transportation Public Works. Parking Compliance Technician II Leads, assigns, reviews and participates in more complex field staff assignments within the Parking Compliance Section. Acts as team leader within the field staff unit and or provides a wide variety of specific parking and city related customer services pertaining to various events, specific locations, and individual circumstances. Patrols the Central Business District and surrounding areas of the City by foot, Bicycle or by vehicle to enforce city municipal codes pertaining to parking violations. The Parking Compliance Technician II position works primarily outdoors. At least 90% of the job functions are performed outdoors. The Parking Compliance Technician will walk and ride a bicycle daily to perform the job functions. Issuing warnings or citations to vehicles in violation.

Requirements

High school diploma/GED
Two (2) years of experience related to parking control, traffic services, recordkeeping/report writing, customer service, or related field
Valid Texas driver's license
Valid certified Tourism Ambassador Certificate (CTA) within six (6) months of employment
Must pass physical and drug screening
Ability to work alone and therefore, must exercise good time management, proper judgement, tact, and diplomacy when dealing with citizens
Must be able to both walk and ride a mountain bike (main source of transportation) for long distances and/or long hours outside in all elements (exposure to extreme weather conditions; close proximity to moving vehicles and dangerous traffic; exposure to exhaust, fumes, odors and noise; work on slippery or uneven surfaces)

Nice To Haves

Microsoft Word, Excel, Access skills
2-way radio operation or functioning in emergency situations
Two (2) years of customer service experience involving contact with the public, such as: hospitality, retail, and/or security

Responsibilities

Participate in selection, supervision, training, and evaluation of subordinates
Lead and Coordinate the work of team personnel
Provide customer service by answering questions regarding directions, events, building locations and/or parking policies, and issue citations and warnings for non-compliance
Consistently communicate to the public about the best parking practices which leads to safe and efficient use of on-street curb space
Check for proper permit for crews working in the street or right-of-way
Interacts with hostile and irate parking violators handling difficult situations, investigates and resolves violation disputes, and may notify police of incidents involving abusive behavior by the public
Reports damaged or malfunctioning meters and traffic signals for repair via MYFW app, and may be assigned as an alternate to collect revenue from parking meters or repair meters as needed