PARKING ASSISTANT

Carilion Clinic•Roanoke, VA

3d•Onsite

About The Position

The Parking Assistant provides assistance and information to incoming patients, guests, and staff entering or exiting the facility. They provide parking services for special needs patients and visitors, assist in traffic control, and maintain accurate documentation regarding valet parked vehicles. This role projects a positive first impression to patients, guests, and staff. The Parking Assistant manages the flow of traffic at major entry points on the Carilion Clinic campus to ensure smooth and efficient patient flow, greets and directs patients and guests, and confirms appointment locations. They manage and maintain parking areas for various Carilion facilities and cross-train in all parking areas. Additionally, they manage The Birth Place entrance, partnering with the OB Department to direct incoming maternity patients, park vehicles, and notify nurses of patient arrivals. The role also involves operating a shuttle service, providing transportation for patients, guests, and staff within an 8-mile radius, and driving, inspecting, and managing maintenance for all vehicles. After-hours transportation for special groups or tours is also provided. The Parking Assistant parks and retrieves vehicles for patients and guests with special needs, those with outpatient procedures or testing, and drives vehicles to the overflow lot as needed. They issue valet tickets, document vehicle and patient information, and track daily ticket counts. This role also involves patrolling parking areas, contacting Police Dispatch for urgent situations, de-escalating hostile guest situations, and directing discharge vehicles. Valet services are provided for visiting executives and special guests as directed by Administration. The Parking Assistant controls and designates parking areas for various transport vehicles and companies.

Requirements

High School Graduate or GED required.
2 years related experience in customer service or parking fields.
Valid Virginia Operators License and adherence to the Qualified Drivers Guidelines and Eligibility Standards.
Must have strong communications skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations.
Must ensure proper operation of vehicles.

Responsibilities

Provides assistance and information to incoming patients, guests and staff entering or exiting facility.
Provides parking services for special needs patients and visitors.
Assists in traffic control and maintains accurate documentation regarding valet parked vehicles.
Manages flow of traffic at each major point of entry with the Carilion Clinic campus (i.e. CRMH, Cancer Center, ION, Riverside Complex) to ensure smooth and efficient patient flow.
Greets, directs and offers assistance to patients and guests as they enter and exit parking areas.
Confirms patient appointment locations for incoming guests.
Manages and maintains parking areas for Carilion facilities including, CRMH, 4North Outpatient, ED, Cancer Center, ION and Riverside 1 and Cross-trains in all parking areas.
Manages The Birth Place entrance and partners with the OB Department by directing incoming maternity patients, parking vehicles as well as notifying nurses at 13South of patient's arrival.
Operates shuttle service consisting of three vehicles.
Provides first-rate transportation for patients, guests and staff to and from various Carilion facilities within an 8 mile radius.
Drives, inspects and manages maintenance for all vehicles.
Provides after hours transportation for special groups or tours.
Parks and retrieves vehicles for patients and guests with special needs, and those with outpatient procedures or testing.
Drives vehicles to overflow lot as needed.
Issues valet tickets and documents vehicle information, patient information, claim numbers and key storage.
Tracks and reports daily ticket count for Guest Services.
Patrols and contacts Police Dispatch for urgent situations regarding safety, locked cars, flat tires, dead batteries, lost vehicles, fire drills and code red alerts, as well as de-escalating situations occurring in parking areas with hostile guests.
Directs and positions discharge vehicles accordingly to avoid disruption of traffic flow at entrance.
Provides valet services for visiting executives, special guests, VIP's or celebrities as directed by Administration.
Controls and designates parking areas for patient transport vans, delivery vehicles, hotel shuttles, funeral homes and cab companies.