Parking Assistant

Babson College•Wellesley, MA

1d•Onsite

About The Position

The Parking Assistant/Manager supports the daily operations and administration of parking management efforts and needs on campus. They will work closely with the Executive Director/Chief of Police as well as other members of the Public Safety team to develop and manage strategic plans and initiatives for the department in areas including Parking and Transportation.

Requirements

High School diploma and at least 3-5 years of relevant experience or Associate’s Degree with 1-3 years of relevant experience.
Ability to work with ethnically, culturally, and socially diverse students, staff, and faculty.
Strong communication and customer service skills.
Strong management and leadership skills.
Basic accounting skills.
Envisions and proposes new methods to perform tasks that support ET&A; takes thoughtful risks; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.
Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
Must have had a valid unrestricted U.S. Driver’s License for one year and maintain throughout employment an insurable (as determined by the College’s insurer’s criteria) or a satisfactory driving record.
Must successfully complete and pass the College’s vehicle training program within the first 60 days of employment.
Annual or more frequent review of employee’s driving record based on the College insurer’s criteria.
Safety training as required by management.

Nice To Haves

Customer Service experience a plus.
Experience in project management preferred.
Experience systems such as database management, Remedy Force, MS-Office, Parking Management system, and SharePoint preferred.

Responsibilities

Management of Babson and Olin College Parking Management needs including permit registration and distribution, maintenance of equipment and service support, organization of the parking appeal board, parking appeals and billing, processing revocation letters, and management of parking related communications and requests, including medical passes, carpool passes, parking management for visitors and non-affiliated parking management such as town related parking needs.
Collection of parking data for strategic planning and budgeting purposes.
Preparation and presentation of parking-related agenda items to internal and external departments, including collaboration with Facilities to address parking signage issues and requests.
Learning and maintaining databases and systems related to parking management (T2 Parking Management System).
Supervising all parking and transportation technical support including assistance with maintaining records, updating procedures, managing inventories of supplies, and scheduling maintenance of T2 Parking software and equipment.
Working closely with T2 system support and ITSD as needed to address system issues.
Assisting with supporting administrative efforts with other means of transportation on campus including electric spaces and Zipcars.
Developing and implementing programs for the daily function of parking management.
Recommending parking policies, rates and programs to leadership.
Responding to customer inquiries and/or complaints, both written and oral; providing highly skilled conflict resolution and direction.
Assisting with all billing efforts regarding parking management (permits, citations, vehicle tows).
Assisting with the development and implementation of comprehensive campus marketing and promotional strategies for the Parking department including management of the website.
Working with direct leadership to implement the strategic direction of the expansion of Parking including on-campus usage, new revenue streams, and developing new marketing and communication plans as well as focusing on elevating technology.
Assisting with research and development of data driven policies and procedures and keeping up to date with trends in the campus Parking and Transportation industry to ensure that Babson is in line with technology and parking and transportation solutions.
Working closely with partners on campus such as Facilities, ITSD, Housing, Events Management, Athletics and Student Financial Services in support of efficient and effective parking management.
Assuming additional responsibilities and special projects as required.