Parking Assistant

Carilion Medical Center•Roanoke, VA

7d•Onsite

About The Position

The Parking Assistant provides assistance and information to incoming patients, guests, and staff entering or exiting the facility. This role provides parking services for special needs patients and visitors, assists in traffic control, and maintains accurate documentation regarding valet parked vehicles. The Parking Assistant projects a positive first impression to patients, guests, and staff. This role practices Carilion's Values of Community, Commitment, Courage, Compassion, and Curiosity. The Parking Assistant manages the flow of traffic at major entry points across the Carilion Clinic campus to ensure smooth and efficient patient flow. They greet, direct, and offer assistance to patients and guests as they enter and exit parking areas, and confirm appointment locations for incoming guests. Responsibilities include managing and maintaining parking areas for various Carilion facilities, cross-training in all parking areas, and managing The Birth Place entrance in partnership with the OB Department. This role also operates a shuttle service, providing transportation for patients, guests, and staff within an 8-mile radius, and manages vehicle maintenance. Additionally, the Parking Assistant provides after-hours transportation, parks and retrieves vehicles for patients with special needs or procedures, drives vehicles to overflow lots, issues valet tickets, documents vehicle and patient information, tracks daily ticket counts, and patrols parking areas to address safety concerns, de-escalate situations, and contact emergency services when necessary. They also direct and position discharge vehicles and provide valet services for VIPs and control parking for various service vehicles.

Requirements

High School Graduate or GED required.
2 years related experience in customer service or parking fields.
Valid Virginia Operators License and adherence to the Qualified Drivers Guidelines and Eligibility Standards.
Must have strong communications skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations.
Must ensure proper operation of vehicles.

Responsibilities

Provides assistance and information to incoming patients, guests and staff entering or exiting facility.
Provides parking services for special needs patients and visitors.
Assists in traffic control and maintains accurate documentation regarding valet parked vehicles.
Projects a positive first impression to patients, guests and staff.
Manages flow of traffic at each major point of entry with the Carilion Clinic campus (i.e. CRMH, Cancer Center, ION, Riverside Complex) to ensure smooth and efficient patient flow.
Greets, directs and offers assistance to patients and guests as they enter and exit parking areas.
Confirms patient appointment locations for incoming guests.
Manages and maintains parking areas for Carilion facilities including, CRMH, 4North Outpatient, ED, Cancer Center, ION and Riverside 1 and Cross-trains in all parking areas.
Manages The Birth Place entrance and partners with the OB Department by directing incoming maternity patients, parking vehicles as well as notifying nurses at 13South of patient's arrival.
Operates shuttle service consisting of three vehicles.
Provides first-rate transportation for patients, guests and staff to and from various Carilion facilities within an 8 mile radius.
Drives, inspects and manages maintenance for all vehicles.
Provides after hours transportation for special groups or tours.
Parks and retrieves vehicles for patients and guests with special needs, and those with outpatient procedures or testing.
Drives vehicles to overflow lot as needed.
Issues valet tickets and documents vehicle information, patient information, claim numbers and key storage.
Tracks and reports daily ticket count for Guest Services.
Patrols and contacts Police Dispatch for urgent situations regarding safety, locked cars, flat tires, dead batteries, lost vehicles, fire drills and code red alerts, as well as de-escalating situations occurring in parking areas with hostile guests.
Directs and positions discharge vehicles accordingly to avoid disruption of traffic flow at entrance.
Provides valet services for visiting executives, special guests, VIP's or celebrities as directed by Administration.
Controls and designates parking areas for patient transport vans, delivery vehicles, hotel shuttles, funeral homes and cab companies.