Park Tech I

Travis County•Austin, TX

1d•Onsite

About The Position

Provides Parks visitors and other customers with accurate information regarding parks and parks rules. Acts as a liaison with County parks customers, ensuring a smooth and efficient operation. Patrols and monitors visitor activity within parks, assisting in enforcing park rules and regulations. Provides customer service functions and fosters positive public relations. Some positions will staff a fee both, collect gate receipts, calculate change, distribute park permits and accurately record park fees within assigned parks. Assists with light park maintenance duties. Participates in park interpretive tours and programs. Open, or assist with, opening and closing the parks. May assist with medical emergencies and rescues. Multiple positions available. This is an entry level position in the Park Maintenance classification. This classification may require a flexible work schedule in order to meet the needs of the department.

Requirements

High School diploma or G.E.D.
A combination of one (1) year of park, cash handling or customer service experience; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Valid Texas Driver's License is required for some positions.
Knowledge of customer service.
Knowledge of County parks locations and facilities.
Knowledge of policies, practices, procedures and terminology of assigned function.
Knowledge of Travis County Park rules and parks procedures on standard operations within assigned park.
Some positions will require knowledge of Point of Sale (POS) system, cash handling, calculating change, and procedures of recordkeeping.
Skill in providing quality customer service in a courteous and professional manner.
Skill in resolving conflicts.
Skill in dealing with a wide variety of situations using sound judgement in a calm, courteous manner.
Skill in problem solving and decision making.
Skill in time management.
Strong interpersonal communication skills.
Some positions require skill in operating a Point of Sale (POS) system, handling cash, calculating change, and skill in recording fees.
Effective verbal and written communication skills.
Ability to organize, plan and prioritize.
Ability to perform multiple tasks.
Ability to communicate verbally and in writing, and exercise tact and courtesy.
Ability to resolve user group disputes.
Ability to be self-directed, self-motivated and work independently and as a team member to accomplish parks objectives.
Ability to perform multitasking with frequent interruptions.
Some positions require ability to accurately complete and record cash transactions.
Ability to understand and carry out verbal and written instructions.
Ability to learn and accurately disseminate park information, rules and regulations.
Ability to maintain effective working relationships with the general public, departmental clientele, representatives of outside agencies, and other County employees and officials.

Nice To Haves

Bi-lingual in Spanish and English.
First Aid or CPR or Texas Department of State Health Services Emergency Medical Technician.

Responsibilities

Provide visitors and other customers with accurate information regarding parks and parks rules.
Provide customer service functions and foster positive public relations.
Patrol and monitor visitor activity within parks, assisting in enforcing park rules and regulations.
Report incidents, hazards, and violation of park rules.
Some positions collect gate receipts, distribute permits and accurately record and safeguard park fees.
Participate in park interpretive tours and programs.
Performs traffic control within assigned park as needed.
Assist with light maintenance duties as required, including restroom checks, spot clean as necessary, litter control within the parks and facility clean up and preparation.
Some positions may perform additional maintenance duties as needed.
Open, or assist with, opening and closing the parks
Serve as a team member or independent worker on a variety of park projects or assignments.
Assist with medical emergencies and rescues.
Perform other job-related duties as assigned.