PARK RANGER

Arizona Department of Administration • Lake Havasu City, AZ

22h • $18 - $19 • Onsite

About The Position

Under general supervision, performs a variety of work activities while providing customer service in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.

Requirements

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of park rules, fees and revenue functions.
• Knowledge of techniques for display and interpretation of objects, artifacts and general resources to visitors.
• Knowledge of general office procedures.
• Skill in public relations and information dissemination.
• Skill in active listening, service orientation, critical thinking.
• Skill in driving and operating automatic equipment.
• Ability to research natural or historical information.
• Ability to perform math calculations.
• Ability to use first aid techniques.
• Ability to communicate orally and in writing.
• Ability to maintain interpersonal relationships.
• Ability to de-escalate upset or noncompliant visitors.
• Must possess and maintain a current Arizona Driver’s license appropriate to assignment.
• Within six months of appointment, possess and maintain CPR/First Aid certification.
• Within 12 months of appointment, require Interpretive Guide certification.
• This position requires driving or the use of a vehicle as an essential function of the job to conduct State business.

Nice To Haves

• Two years of experience equivalent to a Park Ranger Specialist
• Three years of work experience in customer service, library or museum work
• A Bachelor’s degree in Park Management, Forestry, Natural Resources Management, or a closely related field.
• Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.

Responsibilities

• Hosts visitors; conducts interpretive programs and may lead guided walks or hikes.
• Provides information in response to visitor questions, direction, guidance, and concerns.
• Works to keep park safe & clean through manual tasks involving grounds and equipment maintenance.
• Has responsibility for contributing to the park wayfinding program and trail network for the benefit of the park and patrons.
• Provides customer service by phone and in-person and respond to publics inquires about park hours, accommodations, reservations.
• Perform cashier duties at Contact Station/Gift Shop.
• Collect and account for fees for park admission and store purchases.
• Utilize P0S and Computer Reservation system which requires knowledge of agency policies and procedures.
• Promote the safety of park visitors and enforces Park rules and protect Park resources.
• Utilizes two-way radio communications system; Confers with local officials and law enforcement officers.
• Completes all necessary reports concerning incidents.
• May lead and assist in training subordinate staff.
• Other Duties as assigned as related to the position.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.
• Eligible for Arizona State Retirement System pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level