PARK RANGER

Arizona Department of Administration • Safford, AZ

2d • $18 - $19 • Onsite

About The Position

Under general supervision, performs a variety of skilled work activities in the operation and maintenance of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects /artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.

Requirements

• Knowledge of outdoor recreation and park management, outdoor/environmental and/or history/archaeology education.
• Knowledge of principles and processes for providing customer service satisfaction, safety, security, sanitation, operation maintenance, and public relations procedures and practices.
• Knowledge of Park rules, department policies, facility operational standards, and emergency response procedures.
• First Responder Training, EMS or First Aid training or equivalent experience.
• Knowledge of fees and revenue functions, general office procedures and outdoor parks and recreation.
• May require knowledge of Arizona Revised Statutes and law enforcement techniques.
• Effective communication both written and verbal, active listening.
• Skill in public speaking both in a lecture setting and impromptu.
• Skill in customer service satisfaction, critical thinking, and issue resolution techniques to deescalate upset or non-compliant visitors.
• Ability to work unsupervised in a constantly changing and dynamic environment.
• Ability to work and collaborate with coworkers to produce innovative concepts and resolve issues in a way that promotes a positive healthy workplace culture.
• The ability to develop, modify, maintain and manage special assigned programs, projects and/or duties specific to operation of the park and the park goals.
• Ability to interact effectively with a wide variety of customers visiting the facility and successfully meeting their needs.
• Must possess and maintain a current Arizona Driver's license appropriate to assignment.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Park Ranger Senior only: Skill in the development of training and education programs involving parks safety training or other related programs.
• May require supervisory skills relevant to supervising employees and volunteers and special assignment personnel.
• Park Ranger Senior only: The ability to display non-supervisory leadership to other team members and Department personnel.
• May require supervisory abilities relevant to supervising employees and volunteers and special assignment personnel.
• Two years of experience equivalent to a Park Ranger Specialist, OR three years of work experience in customer service, library or museum work; OR a Bachelor’s degree in Park Management, Forestry, Natural Resources Management, or a closely related field.
• Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.
• Some positions may require certification as an Emergency Medical Technician, Electrician, and/or Wastewater Treatment Operator.

Responsibilities

• Hosts visitors; conducts interpretive programs and may lead guided walks or hikes; Communicates information in response to visitor questions, direction, guidance, and concern. Assists with recreation infrastructure and activities.
• Provides customer service by phone and in-person and responds to public inquiries about park hours, gatehouse duties, accommodations, reservations to include camping, ramadas, group use, and weddings.
• Perform cashier duties at Contact Station/Gift Shop; collect and account for fees for park admission and store purchases.
• Promote the safety of park visitors and enforces Park rules and protect Park resources; Utilizes two-way radio communications system; Confers with local officials and law enforcement officers; Completes all necessary reports concerning incidents.
• Maintains campgrounds, picnic areas, trails, and/or other recreational sites, to include litter removal, small engine maintenance, water maintenance to include cattail cutting, hauling debris, working with and supervision of on-site inmate crews. Maintains all restrooms in clean, sanitary conditions. Sweep and mop floors. Restock towels, toilet paper, soap dispensers.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Parental Leave - Up to 12 weeks per year paid leave for newborns or newly placed foster/adopted child.
• Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level