Park Ranger

Northgate Resorts • Williamsburg, VA

4d • Onsite

About The Position

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Park Ranger is responsible for enforcing park rules to ensure the highest quality stay for our guests. This is a SEASONAL, full-time or part-time position and reports to the Park Services Supervisor.

Requirements

• Previous security experience required
• Basic computer skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
• Valid Driver’s License required

Responsibilities

• Strictly enforce quiet hours
• Assist in emergencies
• Promptly respond to guest concerns, resolve/de-escalate conflicts, and document issues within our reservations management system; escalating issues as needed: Drunk or disorderly guests, Noise complaints, Animal complaints, and verification of reservation to ensure all parties allowed on the premises
• Assist with simple maintenance issues and late arrivals and check-ins
• Complete incident reports as required
• Ensuring buildings, equipment, and amenities are locked around the park
• Understand reservations system to view occupancy and openings
• Document any guest issues in reservation systems and record for the next shift
• Participate in other projects and activities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed