PARK RANGER SENIOR

Arizona Department of Administration • Lake Havasu City, AZ

3d • $20 - $22 • Onsite

About The Position

Under minimal supervision, performs a variety of work activities while providing customer service in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations. Grounds­keeping activities. This role will serve as the Volunteer Coordinator for Lake Havasu State Park.

Requirements

• Must possess and maintain a current Arizona Driver's license appropriate to assignment.
• Complete ASPT Volunteer Coordinator training within 12 months of appointment.
• Must be able to work evenings, weekends and holidays.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of park rules, fees and revenue functions.
• Knowledge of techniques for display and interpretation of objects/artifacts and general resources to visitors.
• Knowledge of general office procedures.
• Skill in public relations and information dissemination.
• Skill in active listening.
• Skill in service orientation.
• Skill in critical thinking.
• Skill in driving and operating automotive equipment.
• Skill in basic curatorial techniques.
• Ability to research natural or historical information.
• Ability to perform math calculations.
• Ability to use first aid techniques.
• Ability to communicate orally and in writing.
• Ability to maintain interpersonal relationships.
• Ability to deescalate upset or non-compliant visitors.
• No less than two years cash handling and POS experience.
• Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Some positions may require certification as an Emergency Medical Technician, Water Distribution and Treatment Systems Operator, and/or Certified Interpretive Guide.

Responsibilities

• Serve as the Volunteer Coordinator for the park under the direction of the Park Manager and the ASPT Volunteer Manager.
• Recruit, onboard, schedule, and supervise camp hosts and local volunteers.
• Ensure the volunteer program adheres to the requirements and protocols of ASPT.
• Coordinate human resources and recognition aspects for all volunteers.
• Provide customer service by phone and in-person, responding to public inquiries about park hours, accommodations, and reservations.
• Represent the park and make decisions in the absence of the Park Assistant Manager.
• Provide supervision and training to Park Rangers and volunteers in customer service functions.
• Perform cashier duties at the Contact Station/Gift Shop; collect and account for fees for park admission and store purchases.
• Serve as a Subject Matter Expert (SME) for the ASPT POS and reservation systems, supervising and training Park Rangers and volunteers.
• Promote the safety of park visitors and enforce Park rules.
• Protect Park resources.
• Utilize two-way radio communications system.
• Confer with local officials and law enforcement officers.
• Complete all necessary reports concerning incidents.
• Lead and assist in training subordinate staff.
• Perform other duties as assigned as related to the position.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Parental Leave - Up to 12 weeks per year paid leave for newborns or newly placed foster/adopted child.
• Eligible for Arizona State Retirement System pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior