Park Manager

Kids Empire US•Sacramento, CA

2d•Onsite

About The Position

The Park Manager is responsible for supervising the park employees' performance in their daily work activities. This role serves as a liaison between guests and Kids Empire, ensuring guest satisfaction, resolving complaints, and addressing any questions or comments from guests or employees. The Park Manager ensures guests have an excellent and safe experience at Kids Empire and must interact with families and children of all ages.

Requirements

High school diploma or equivalent qualification required.
Work weekends and holidays.
Able to work with children.
Operate an iPad.
Strong communication skills.
Customer service skills.
Conflict resolution skills.
Leadership skills.
Work independently.
Read and write in English.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
Detail-oriented and able to maintain accuracy in documentation and record-keeping.

Responsibilities

Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
Performing job duties satisfactorily and achieving production goals.
Creating weekly schedules.
Auditing schedules, attendance, and timeclocks.
Hiring qualified employees for available park positions.
Handling, managing, and documenting statements, terminations, resignations, and job abandonment cases.
Conducting performance evaluations and multiple park assessments for the park and the employees.
Training team members to perform the key elements of their job duties.
Opening and closing the park using keys or a code.
Communicating any guest or employee issues.
Operating the check-in process by having guests sign the liability waiver and provide guest information (address, name, email address, phone number) using an iPad.
Operating the front cash counter for receiving payments, managing cash flow by registering daily transactions, taking payment by cash or card, and providing exact change.
Operating billing transactions accurately by verifying the amount displayed on the POS.
Organizing the refrigerator with drinks, snacks, chips, and ice cream.
Managing birthday party bookings and setups, ensuring customer satisfaction during events.
Managing third-party vendor supplies, orders, or requests.
Working closely with all corporate teams and communicating via proper company channels.
Checking snack inventory and ordering snacks from specified vendors to replenish stock.
Walking the floor regularly to monitor for unsafe hazards and ensure guests follow park rules, regulations, and guidelines.
Cleaning restrooms and sanitizing all park structures (tables, chairs, playground structures).
Scheduling and coordinating family events and assisting events to operate efficiently.
Holding weekly meetings with development.
Ensuring correct quantities arrive.
Speaking with suppliers and third parties.
Setting up time and attendance for Amazon accounts audits nationally among all KE parks.
Providing services assistance for operations chats.
Performing other duties as assigned.