Park Manager

Kids Empire US•Paramus, NJ

3d•Onsite

About The Position

The Park Manager is responsible for supervising the park employees' daily work activities and serving as a liaison between guests and Kids Empire. This role ensures guest satisfaction by resolving complaints and addressing questions or comments from guests and employees. The Park Manager's primary goal is to ensure guests have an excellent and safe experience at Kids Empire, requiring interaction with families and children of all ages.

Requirements

High school diploma or equivalent qualification required.
Work weekends and holidays.
Able to work with children.
Operate an iPad.
Strong communication skills.
Customer service skills.
Conflict resolution skills.
Leadership skills.
Work independently.
Read and write in English.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
Detail-oriented and able to maintain accuracy in documentation and record-keeping.

Responsibilities

Attend to guests quickly, greeting them and making them feel comfortable.
Perform job duties satisfactorily and achieve production goals.
Create weekly schedules and audit schedules, attendance, and timeclocks.
Hire qualified employees for available park positions.
Handle, manage, and document statements, terminations, resignations, and job abandonment cases.
Conduct performance evaluations and park/employee assessments.
Train team members on key job duties.
Open and close the park using keys or a code.
Communicate guest or employee issues.
Operate the check-in process, including having guests sign liability waivers and provide information via iPad.
Operate the front cash counter for receiving payments (cash or card), managing cash flow, registering transactions, and providing change.
Operate billing transactions accurately by verifying POS amounts.
Organize refrigerator with drinks, snacks, chips, and ice cream.
Manage birthday party bookings and setups, ensuring customer satisfaction during events.
Manage third-party vendor supplies, orders, or requests.
Work closely with corporate teams and communicate via proper channels.
Check snack inventory and order snacks from specified vendors to replenish stock.
Walk the floor regularly to monitor for unsafe hazards and ensure guests follow park rules and guidelines.
Clean restrooms and sanitize park structures (tables, chairs, playground structures).
Schedule and coordinate family events and assist in their efficient operation.
Conduct weekly meetings with development.
Ensure all correct quantities arrive.
Speak with suppliers and third parties.
Set up time and attendance, conduct Amazon account audits nationally among all KE parks.
Provide services assistance for operations chats.
Perform other duties as assigned.