Park Assistant Manager

Kids Empire Ontario LLC • Ontario, CA

3d • $20 - $21 • Onsite

About The Position

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Requirements

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast-paced environment.
• Prioritize guest satisfaction and continuously improve services.
• Demonstrate a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.

Responsibilities

• Attend to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervise employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Open and close the park using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operate the check-in process by having guests sign the liability waiver and provide guest information such as address, name, email address, and phone number using an iPad.
• Operate the front cash counter for receiving the exact bill amount from guests, managing cash flow by registering transaction amounts daily, taking payment from guests by cash or card (credit card/debit card), and providing exact change if payment is made by cash.
• Operate billing transactions accurately by verifying the amount displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory to ensure sufficiency and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor for unsafe hazards and ensure guests are following park attendance rules, regulations, and guidelines.
• Clean restrooms and sanitize all park structures, tables, chairs, and playground structures.
• Schedule and coordinate family events and assist events to operate efficiently.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED