Parent Coach BCBA

FronteraCare

3h•Remote

About The Position

FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child's unique strengths, needs, and family context. Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive. Our Mission Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances. Position Overview We are seeking a Board Certified Behavior Analyst (BCBA) who is passionate about expanding access to high-quality, family-centered autism support through both telehealth services and innovative digital tools. This role combines traditional BCBA responsibilities with a key function supporting and evolving our in-app Expert Chat experience. In addition to providing clinical oversight and telehealth services, this individual will engage directly with families via chat, offering timely, evidence-informed guidance while creating a supportive, approachable experience. This role is ideal for someone who thrives in both clinical and fast-paced, customer-focused environments and is excited to help shape the future of digital care delivery.

Requirements

Strong knowledge and experience in Applied Behavior Analysis (ABA) and Autism Spectrum Disorder
Demonstrated ability to provide clinical supervision and mentorship
Excellent written and verbal communication skills, including the ability to communicate clearly and concisely in a chat-based format
Strong interpersonal, coaching, and relationship-building skills
High level of organization, attention to detail, and ability to manage multiple priorities
Proficiency with technology, including data systems, telehealth platforms, and digital tools
Commitment to maintaining confidentiality and ethical standards
Active BCBA certification
Master’s degree in Psychology, Applied Behavior Analysis, or a related field
Minimum of 5 years of experience working with a pediatric population
Minimum of 5 years of experience conducting functional assessments and developing and overseeing behavior intervention plans
At least 1 year of telehealth supervision experience
Experience supporting or communicating with families in early stages of diagnosis or service navigation
At least 2 years of experience in a Parent-Implemented ABA or BCBA Direct role

Responsibilities

Conduct behavioral and functional analytic assessments
Develop and oversee individualized ABA treatment plans
Provide clinical supervision and guidance to Registered Behavior Technicians (RBTs) and Behavior Technicians (BTs)
Collaborate with families to set meaningful treatment goals and provide parent training to support skill generalization
Monitor client progress, adjust treatment plans, and ensure data-driven decision-making
Provide clear, concise instruction and feedback to clients, families, and team members
Maintain accurate and timely documentation of client progress and services
Plan for appropriate discharge and continuity of care
Ensure compliance with all local, state, and federal regulations, as well as Frontera policies and procedures
Engage directly with families via in-app chat, quickly identifying core needs while maintaining a warm, empathetic, and trust-building approach
Provide high-quality, evidence-informed guidance to families exploring autism, diagnoses, and service options
Deliver a strong customer-service-oriented experience, demonstrating a willingness to go above and beyond to address family concerns
Respond to chat inquiries within established service level agreements (SLAs), ensuring timely and reliable support
Balance efficiency with thoughtful, personalized responses to minimize unnecessary back-and-forth while maintaining quality
Help establish and refine workflows, best practices, and response frameworks for consistent, high-quality support
Identify trends in family questions and needs to inform content and service improvements
Partner with Product, Engineering, and Design teams to enhance and scale the Expert Chat experience
Provide clinical expertise to inform feature development, workflows, and user experience improvements
Contribute to innovation efforts by helping test, iterate, and refine new tools and processes