Parcel Claims Analyst

Ulta Beauty, Inc. • Bolingbrook, IL

5h • Hybrid

About The Position

The Parcel Claims Analyst is responsible for overseeing the end-to-end parcel claims process, with a focus on automation, validation, and performance improvement. This role supports outbound parcel shipments across multiple carriers and ensures that all claims impacting the $1–2M annual financial exposure are accurately processed, monitored, and escalated as needed. The Parcel Claims Analyst manages automated claims workflows, investigates denials, validates key metrics, and provides reporting and insights to drive resolution and recovery.
In addition to claims oversight, this role plays a critical part in identifying process inefficiencies, recommending and implementing improvements, and supporting data integrity across systems and dashboards. This individual partners closely with carriers, vendors, DCs, and cross-functional teams to troubleshoot operational gaps, enforce compliance with agreements, and enhance claims performance outcomes.

Requirements

• Bachelor’s degree in supply chain, Logistics, Business, Finance, or 2-5 years’ experience working within a Logistics/Distribution/Supply Chain environment preferred with focus on Parcel Claims
• Demonstrated ability to troubleshoot process issues and perform root cause analysis to drive effective resolution and long-term improvements.
• Resolve conflicts/discrepancies positively and professionally
• Strong analytical skills, with experience in process improvement, best practices, and data analysis
• Proven ability to multitask, prioritize, and lead in an extremely fast-paced environment.
• Experience using SAP/S4, Microsoft Power BI, and advanced excel skills
• Organized with strong time management skills, and the ability to manage multiple projects and shifting priorities.
• Excellent interpersonal skills to effectively communicate with various stakeholders, including drivers, dispatchers, and management, and build relationships to foster teamwork across all organizational levels.
• Self-motivated, action-oriented, and able to work independently with minimal direction.
• Enthusiastic, persistent, and accountable, with a strong sense of ownership and a commitment to fostering a positive team environment.

Responsibilities

• Manage end to end life cycle of freight claims from identifying potential claim through reimbursement
• Monitor automated claims processing
• Investigate and resolve exceptions
• Manage denied and disputed claims
• Track claims statis and recovery outcomes
• Collaborate cross functionally
• Analyze trends and metrics
• Serve as the subject matter expert for freight claims policies, documentation standards, and audit readiness
• Maintain internal SOPs and training materials
• Contribute to dashboard/report updates
• Participate in cross-function meetings or process redesigns

Benefits

• paid time off
• health
• dental
• vision
• life
• disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level