Paratransit Operations Manager

First Student•New York City, NY

1d•Onsite

About The Position

The Paratransit Operations Manager will manage the day-to-day responsibilities and process of the Paratransit team. They will train, support, and provide guidance to team members. Ensure First Student is the industry leader in leveraging technology to create operational efficiencies while providing best in class customer offerings.

Requirements

Very strong analytical skills required with proven ability to break complex problems into simple components
Demonstrated ability to effectively and enthusiastically lead change
Demonstrated ability to manage conflict
Excellent communication skills required

Nice To Haves

Prior management experience preferred
Project management skills preferred
Previous customer support experience preferred
Transportation logistics preferred

Responsibilities

Manage the activities of Paratransit team.
Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning.
Prepare and participate in the preparation of staff development plans for each functional associate who is a member of the team.
Assess the skills and skill levels necessary to achieve work objectives.
Conduct midyear and year-end performance appraisals, providing regular feedback on their performance.
Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses.
Mentor team’s procedure and conduct when auditing and interacting with the field to ensure delivery evokes compliance and success.
Manage new hire onboarding, that it is rolled out efficiently and with proper understanding of the team and company goals.
Assign standards and deadlines to team for projects or operational improvement efforts.