Paratransit Driver (Mobility Van Operator) - BRTA

Keolis Canada•Pittsfield, MA

2d•Onsite

About The Position

The Paratransit Driver (Mobility Van Operator) is responsible for safely transporting passengers, ensuring a positive customer experience, and adhering to all operational and safety procedures. This role requires excellent customer service, adaptive decision-making, and the ability to work effectively in a dynamic environment. The driver will operate vehicles, collect fares, perform inspections, and provide assistance to passengers, including those with special needs and mobility devices.

Requirements

3 years verifiable driving record
High School Diploma or equivalent required
Valid Massachusetts driver license
Clean driving record – DMV printout required
Stable work history
Excellent customer service skills
Positive attitude and enjoy working with the general public
Adaptive decision-making skills handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Ability to work in an ever-changing environment
Patience and Understanding: Providing compassionate service to passengers with special needs
Must be able to correctly use all electronic technology after training has been provided
Must pass a pre-employment drug screen and physical examination
Must complete a background check
Must be authorized to work in the United States

Responsibilities

Ensure customers feel welcome
Effectively communicate with passengers, especially during service disruptions
Provide passengers with assistance as needed
Accommodate passengers with information such as schedules and guidance
Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents
Ensure safe on-road operations while maintaining on-time performance
Be familiar with assigned routing and detours, including during inclement weather
Be aware of ADA Policies and Procedures to ensure compliance
Report immediately to dispatch any vehicular accident or passenger incident and follow reporting procedures
Assist and help passengers with mobility devices, such as wheelchairs or walkers, providing either curb-to-curb or door-to-door service
Assist passengers with boarding and properly securing wheelchairs
Collect the prescribed fare media and notify dispatch of any fare evasion or fraud
Perform pre and post-trip inspections and enter all defects on DVIR forms
Follow exact deadhead routing and assigned revenue service routes
Depart the start of each route exactly on-time and never operate ahead of schedule
Perform other duties as assigned