Paratransit Driver (Mobility Van Operator) - BRTA

Keolis America•Pittsfield, MA

1d•Onsite

About The Position

BRTA is seeking a Paratransit Driver (Mobility Van Operator) to join their team. The hourly wage range is determined by the Collective Bargaining Agreement (CBA). This role involves providing safe and compassionate transportation services to passengers, including those with special needs, while adhering to all company policies and procedures.

Requirements

3 years verifiable driving record
High School Diploma or equivalent required
Valid Massachusetts driver license
Clean driving record – DMV printout required
Stable work history
Excellent customer service skills
Positive attitude and enjoy working with the general public
Adaptive decision-making skills for handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Ability to work in an ever-changing environment
Patience and understanding
Must be able to correctly use all electronic technology after training
Drug screening: Passing a pre-employment drug screen and a physical examination.
Background check consistent with applicable federal, state, and/or local laws.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Providing compassionate service to passengers with special needs

Responsibilities

Ensure customers feel welcome and effectively communicate with passengers, especially during service disruptions.
Provide passengers with assistance, information on schedules, and guidance.
Practice defensive driving, anticipate hazards, and react appropriately to avoid accidents.
Ensure safe on-road operations while maintaining on-time performance.
Be familiar with assigned routing and detours, including those due to inclement weather.
Be aware of ADA Policies and Procedures to ensure compliance.
Report vehicular accidents or passenger incidents immediately to dispatch and follow reporting procedures.
Assist and help passengers with mobility devices, such as wheelchairs or walkers, providing curb-to-curb or door-to-door service.
Assist passengers with boarding and properly secure wheelchairs.
Collect prescribed fare media and notify dispatch of any fare evasion or fraud.
Perform pre and post-trip inspections and enter all defects on DVIR forms.
Follow exact deadhead routing and assigned revenue service routes.
Depart the start of each route exactly on-time and never operate ahead of schedule.
Perform other duties as assigned.