Paralegal - Client Services Center

Harding Mazzotti LLP • Albany, NY

15d • Onsite

About The Position

The Client Services Paralegal position at Harding Mazzotti, LLP in Albany, NY, US involves responding to client inquiries via phone, live chat, and website submissions. This role requires using an electronic case management system to open new cases and schedule follow-up tasks. Paralegals will also conduct in-person meetings to gather details for eligibility evaluations and perform additional assigned tasks. Both full-time and part-time shifts are available.

Requirements

• A strong understanding of PC applications, including Windows and Microsoft Office.
• Exceptional organizational skills
• Problem-solving abilities
• Stellar written and verbal communication skills
• The ability to multitask efficiently
• Excellent phone etiquette
• The ability to compassionately engage with claimants facing unfamiliar circumstances.
• A four-year degree

Responsibilities

• Respond to incoming phone calls, initiate outbound follow-up, and address inquiries through live chat and website submissions
• Use the electronic case management system to open new cases and schedule follow-up tasks when necessary
• Conduct meetings with individuals who visit in person to collect essential details for evaluating their eligibility based on the firm's criteria
• Perform any additional tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level