Paralegal I

Sinch • Chicago, IL

4d • Remote

About The Position

We are seeking a detail-oriented and highly organized Paralegal I to join our Legal team. In this role, you will support critical legal operations by reviewing, validating, and responding to legal demands from federal, state, and local law enforcement agencies, as well as investigating and resolving consumer complaints and emergency legal requests. This position is ideal for someone early in their legal career who enjoys structured problem-solving, thrives in a fast-paced environment, and can balance attention to detail with excellent communication skills. The successful candidate will be able to work independently while collaborating professionally with law enforcement agencies, internal stakeholders, and consumers in highly sensitive situations. As a member of the Legal team, you will learn and apply legal concepts, company policies, and established procedures to resolve routine to moderately complex issues while maintaining the highest standards of confidentiality and professionalism.

Requirements

• 1-2 years of experience in an administrative, legal support, or paralegal-related role within a law firm, government agency, or corporate legal department.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Understanding of legal terminology and legal document review processes.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to analyze information, identify deficiencies, and follow established procedures.
• Ability to handle sensitive and confidential information with discretion.
• Strong customer service mindset and the ability to communicate calmly and professionally during difficult or emotional interactions.
• Ability to work independently and manage multiple priorities in a deadline-driven environment.

Nice To Haves

• Formal legal training, paralegal certificate, or legal studies coursework preferred but not required.

Responsibilities

• Review, validate, and process legal demands from federal, state, and local law enforcement agencies.
• Identify deficiencies in legal requests and communicate appropriate response requirements.
• Process and respond to subpoenas, court orders, search warrants, and other legal demand documents.
• Investigate and respond to third-party consumer complaints in accordance with company policies and applicable legal requirements.
• Evaluate and process exigent circumstance and emergency disclosure requests.
• Maintain accurate documentation and records of legal requests, responses, and related correspondence.
• Communicate professionally and effectively with law enforcement personnel, legal representatives, consumers, and internal stakeholders.
• Ensure strict adherence to confidentiality, privacy, and data protection requirements.
• Monitor assigned case queues and manage deadlines to ensure timely responses.
• Support departmental process improvements and other legal operations initiatives as needed.

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans.
• Access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Discounts on retail, entertainment and more through our Reward+ program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed