PAR PRN - Rush

Ochsner Clinic Foundation•Union, MS

21h•Onsite

About The Position

This role greets patients and guests courteously via telephone or in person, initiates appointment scheduling, and completes the check-in process/admission for patients. It involves obtaining and verifying accurate identification and demographic data for the patient's permanent medical record to assist in accurate reimbursement, while maintaining patient confidentiality. The position is responsible for point-of-service collections, face-to-face patient interactions for registration and admission, and verifying insurance electronically, by phone, or via web application. The goal is to improve patient satisfaction by consistently representing the company professionally and supporting multiple functions across all patient and payer types. This job description is a summary and contents are subject to change.

Requirements

High school diploma or equivalent
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Clerical skills and technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as current knowledge of Federal, State and Local billing regulations.
Skills to effectively present information and respond to questions from patients and customers, with proficiency.
Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
Good organizational, time management, and conflict resolution skills.
Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment in handling/escalating difficult situations.

Nice To Haves

Associate’s degree
Certification in Healthcare Access Manager (CHAM)
Certification in Healthcare Access Associate (CHAA)
Certification as a Medical Assistant (or other medical specialty-based certification)

Responsibilities

Provide excellent customer service to all patients, guests, and family members.
Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due.
Perform financial analysis of each case and inform patient of financial responsibility.
Balance cash drawer daily, prepare deposit slips and follow closing cash drawer process at the end of each shift.
Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Remain knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensure compliance with all such laws, regulations and standards.
Comply with the Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.