Paperboard Customer Support Specialist

Bradford Company • Holland, MI

12h • Onsite

About The Position

Bradford Company is looking for a bright, innovative, and highly motivated Paperboard Customer Support Specialist within a manufacturing environment to support the sales and other internal departments in the areas of design, quoting, sampling, and order entry of Partition Group orders.

Requirements

• Associates Degree; or two or more years related experience and training, or equivalent combination of education and experience.

Responsibilities

• Demonstrate proficiency in various software systems (ERP, Project Management, etc.) used to support inventory control and management, customer information, account creation and maintenance, quote generation, and purchase order entry.
• Respond to customer inquiries via phone, email, and ERP systems regarding paperboard product specifications, pricing, availability, and order status in a professional manner.
• Process and manage sales orders from entry to delivery, ensuring accuracy and timely fulfillment.
• Collaborate with Sales to gather competitive information, develop strategic pricing, and cultivate and grow market share.
• Demonstrate strong analytical and communication skills to be able to make good business decisions independently.
• Coordinate with internal departments including production, scheduling, and sales to meet customer expectations, resolve order issues, and execute Partition Group sales strategies.
• Investigate and resolve customer complaints, returns, or claims in a timely and professional manner.
• Maintain accurate and up-to-date customer records and order documentation.
• Support the onboarding process of new customers by guiding them through product options, ordering procedures, and delivery schedules.
• Provide product knowledge and guidance to customers, including sustainability options, grades, coatings, and weights.
• Assist in forecasting and inventory planning by communicating customer demand trends and new product/marketing opportunities to internal teams.
• Identify opportunities for process improvements and work with the team to enhance the overall customer experience.
• Provide training and technical support for customer support personnel and account managers when necessary.
• Perform other duties as assigned.

Benefits

• Health Benefits: medical, dental, and vision
• Wellness Program
• Paid Time Off (PTO)
• Holiday pay
• Company 401(k) match
• Tuition reimbursement
• Company-paid short-term and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees