PAP Technician

PROTECH MEDICAL LLC•Beckley, WV

7d•Onsite

About The Position

The PAP Technician is responsible for processing PAP paperwork daily, educating patients on the proper use and care of PAP equipment, performing preventive maintenance on PAP equipment, and assisting in resolving patient equipment problems. This role also involves processing equipment returns, educating patients on supplies, documenting information for reimbursement, maintaining PAP inventory, collecting co-insurance payments, and scheduling patient appointments. The technician will also assist walk-in patients with troubleshooting and assume on-call responsibilities for service and repair during non-business hours. Additionally, the role requires delivering and training patients on equipment usage, reporting equipment hazards, managing phone systems, assisting with order questions, and generating inventory reports.

Requirements

Experience in office, preferably DME or Home Health Industry
Exceptional client focus and a natural ability to build relationships
Maintain a strong sense of urgency
Experience in working in a fast-paced environment
Effective verbal and written communication skills.
Drive to provide best-in-class service to our partners and customers
Ability to work in a team setting as well as independently to prioritize duties in order to meet deadlines
Intermediate knowledge of Microsoft Outlook and Excel
High level of attention to detail
Positive influence on all employees
Able to manage multiple priorities and close the loop when interrupted
Courteous Customer Service (internally and externally)
Excellent computer and office machinery skills
Must love helping People (both internally and externally)
Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.
Must be able to pass required background checks and drug screenings.
Must have a valid driver’s license and proof of clean driving record.
Must carry personal liability insurance with a minimum limit of 100,000.
Must be 21 years of age to comply with company auto insurance regulations.

Responsibilities

Process PAP paperwork daily according to ProTech policies and procedures.
Educate patients on the proper use and care of PAP equipment, including providing mask fit education through mannequin-based demonstrations.
Perform preventive maintenance on PAP equipment and enter into Brightree according to ProTech Medical policies and procedures.
Assist in resolving patient equipment problems.
Process all CPAP/BiPAP equipment returns according to ProTech policies and procedures.
Educate patients on PAP supplies and replacements guidelines.
Document all information necessary to ensure reimbursement for all appropriate equipment, products, and services.
Maintain PAP inventory for the designated branch and conduct monthly inventory counts.
Collect co-insurance payments due and arrange patient payment plans.
Schedule patients for PAP setups, new PAP supply, mask fittings/exchanges, etc.
Assist walk-in patients with troubleshooting equipment, downloads, mask issues, pressure changes, general questions, etc.
Assume on-call responsibilities during non-business hours on a rotating basis including: Handle calls regarding service and repair, Troubleshoots problems and initiates corrective action, Delivers and trains patient/caregiver on usage of equipment.
Develop and maintain technical/working knowledge of current PAP/other products and services.
Delivers equipment as required in accordance with industry standards and applicable governmental regulations including U.S. Department of Transportation (DOT) and U.S. Food and Drug Administration (FDA) guidelines.
Report equipment hazards and/or product incidents as required in accordance with ProTech policies and procedures.
Manage phone systems, assisting patients with order questions or needs, and assisting with intake process.
Generate, review, and submit inventory reports for efficient overall company operation.
All other duties as assigned.