PAP Technician

PROTECH MEDICAL LLC•Naperville, IL

11d•$20 - $23•Onsite

About The Position

The PAP Technician role involves processing PAP paperwork, educating patients on equipment use and care, performing preventive maintenance on PAP equipment, assisting with patient equipment problems, and managing inventory. The position requires excellent customer service skills, attention to detail, and the ability to work both independently and as part of a team. The technician will also be responsible for generating and submitting inventory reports and assisting with location coverage.

Requirements

Experience in office, preferably DME or Home Health Industry
Exceptional client focus and a natural ability to build relationships
Maintain a strong sense of urgency
Experience in working in a fast-paced environment
Effective verbal and written communication skills.
Drive to provide best-in-class service to our partners and customers
Ability to work in a team setting as well as independently to prioritize duties in order to meet deadlines
Intermediate knowledge of Microsoft Outlook and Excel
High level of attention to detail
Positive influence on all employees
Able to manage multiple priorities and close the loop when interrupted
Courteous Customer Service (internally and externally)
Excellent computer and office machinery skills
Must love helping People (both internally and externally)
Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.
Must be able to pass required background checks and drug screenings.
Must have a valid driver’s license and proof of clean driving record.
While performing the duties of this position, employee may be required to stand for extended periods of time and must talk and hear.
Occasional stooping, bending, twisting and crouching may be required.
The employee sits, walks, kneels and reaches with hands and arms.
May be required to lift and/or move up to 100 lbs.
Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
This position requires the ability to drive an automobile.
Must be 21 years of age to comply with company auto insurance regulations.

Responsibilities

Process PAP paperwork daily according to Baxter management policies and procedures.
Educate patients on the proper use and care of PAP equipment, including providing mask fit education through mannequin-based demonstrations rather than direct patient fitting.
Perform preventive maintenance on PAP equipment and enter into Brightree according to Baxter management Medical policies and procedures.
Perform preventive maintenance on PAP equipment and enter into Brightree according to Baxter management policies and procedures.
Assist in resolving patient equipment problems.
Process all CPAP/BiPAP equipment returns according to Baxter management policies and procedures.
Educate patients on PAP supplies and replacements guidelines.
Document all information necessary to ensure reimbursement for all appropriate equipment, products, and services.
Maintain PAP inventory for the designated branch and conduct monthly inventory counts according to Baxter management policies and procedures.
Collect co-insurance payments due and arrange patient payment plans according to Baxter management policies and procedures.
Schedule patients for PAP setups, new PAP supply, mask fittings/exchanges, etc. according to Baxter management policies and procedures.
Assist walk-in patients with troubleshooting equipment, downloads, mask issues, pressure changes, general questions, etc.
Location coverage including, but not limited to, manage phone systems, assisting patients with order questions or needs, and assisting with intake process.
Responsible to generate, review, and submit inventory reports for efficient overall company operation.
All other duties as assigned.